Late-Stage Collections Supervisor (Hybrid) - Enova International
Chicago, IL
About the Job
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Late-Stage Collections Supervisor, your primary responsibility is to oversee the day to day functions of a team of Late-Stage Collections Representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. Additionally, you'll oversee the team's efforts to achieve maximum efficiency and overall effectiveness. This role will report to the Department Manager.
Responsibilities:
- Manage metrics, performance criteria, and collection policies to continuously enhance representatives' productivity, focusing on improved negotiation outcomes with consumers
- Review quality assurance and error reports; provide coaching to ensure representatives deliver the expected customer experience
- Conduct one-on-one meetings, weekly team meetings, coaching sessions, and performance reviews promptly and effectively
- Identify performance trends and recommend targeted solutions to boost results and drive engagement
- Assist with new hire interviews, make hiring decisions, and oversee the onboarding process for new team members within your function
Requirements:
- 3 years of leadership experience in related capacity preferably third party and/or first party collections
- Experience within the financial industry, collection agency and/or collection operations.
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance including meeting or exceeding their monthly collection goal
- Experience with collection laws including FDCPA/Reg F, TCPA and state collection laws
- Capable of taking over phone calls from representatives for the purpose of successful payment resolution or to de-escalate customer complaints
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.