Laundry - Warewash Area Manager - Brady Industries

Summary

The Chemical Specialist Technical Manager assists the Laundry/Warewash Service Manager in the daily supervision of two or more chemical specialists in the Laundry/Warewash Division. Provides team members with the appropriate training, tools, direction and motivation to enable their success, as well as interacting directly with customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Direct, plan, apportion, and allocate work of chemical specialists, including routing and off-hour coverage.
• Assist the Laundry/Warewash Service Manager in training existing and new chemical specialists.
• Reports to Laundry/Warewash Service Manager any customer related issues requiring their attention.
• Supervise work schedules and tasks of chemical specialists.
• Monitor and implement company policy and legal compliance measures.
• Handling employee complaints and grievances.
• Assist chemical specialists with troubleshooting issues and problems.
• Develops and implements new and progressive means of delivering customer service to sustain growth.
• Provide the Laundry/Warewash Service Manager with suggestions and recommendations as to hiring, firing, advancement, promotion, and other changes in status.
• Appraising employees' productivity and efficiency for purposes of changes in status
• Responsible for supplying all technicians with materials and tools they need to perform duties.
• Responsible for surveying new accounts for install and supervise all new installs to ensure Brady standards are in place.
• Determine types of materials, supplies, machinery, equipment, and tools to be used.
• In charge and responsible for gathering/staging all equipment, parts, tools, etc. for new installs, with follow-up and quality control on new accounts.
• Monitor and control budget and expenses associated with new installs and service.
• Ordering and maintaining test kit chemicals par levels for technicians.
• Interfaces with customers and sales representatives to address relationship and technical challenges and assure customer satisfaction and retention
• Provides information, resolves problems, and advises internal and external customers on products and/or services, for highest customer satisfaction and profitability
• Performs quality control surveys on all key laundry & warewash accounts
• Assist in interviewing and selecting employees
• Cover for all technicians for vacations, sick time, time off, out of town, etc.
• 21 years of age
• Valid driver's license
• Clean driving record (must provide a current MVR

Competencies

• Communication Proficiency
• Leadership
• Organizational Skills
• Customer/Client Focus
• Time Management
• Teamwork Orientation
• Technical Capacity
• Ethical Management

Supervisory Responsibility

This position manages employees of the department and is responsible for the performance, management, rewarding and disciplining employees, addressing complaints and resolving problems, and provides valuable input on the hiring and retention of employees within that department.