Lead - Account Executive - Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

This position will be a part of the Enterprise sales organization. This is not a management position and is an individual contributor role.

• Sell the entire Freshworks suite of products to “new logo” customers in your territory

• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)

• Build, develop and manage your sales pipeline

• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process

• Travel to customer locations and marketing events as needed

• Commit to continuous improvement and constant learning

Please note this a hybrid role with onsite expectations of 3x/week from our Denver, CO office location. 

• Minimum 2-5 years experience managing complex ”lead to close” sales cycles; preferably in a high-velocity software sales environment with a focus on the acquisition of new customers (Hunter role)

• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)

• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable

• Consistent overachievement of sales goals in a geographic territory selling complex software solutions

• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits

This role is based in Denver, CO, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. 

Compensation Package
$80,520-$115,748 USD Base Salary + Variable Compensation (where applicable)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.