Lead Administrative Assistant - Giving Home Health Care

Responsibilities

• Team Leadership and Management:
• Lead the Clerical Administrative Support Team, providing guidance, support, and mentorship to ensure high performance and professional growth.
• Coordinate the workload within the team, ensuring that all administrative tasks are completed efficiently and accurately.
• Ensure relief and coverage within the team for any absences or peak periods to maintain continuity in operations. Fill in as a Clerical Administrative Assistant and execute responsibilities as necessary.
• Service Coordination:
• Oversee the coordination of key services including office maintenance, IT support, and office supplies to ensure uninterrupted daily operations.
• Facilitate communication and collaboration with vendors, clients, and internal departments to streamline processes and improve service delivery.
• Communication Management:
• Develop and maintain clear communication channels between clients, caregivers, and administrative staff.
• Ensure timely and accurate dissemination of information, acting as a central point of contact for any inquiries or issues.
• Employee Engagement and Event Coordination:
• Organize and manage administrative appointments, staff meetings, and other in-office events.
• Coordinate logistics for events and gatherings aimed at enhancing team morale and client engagement.
• Implement initiatives to improve employee satisfaction, such as coordinating team-building activities and addressing staff inquiries promptly.
• Performance Monitoring and Reporting
• Track and report on key performance indicators (KPIs) related to service coordination, employee satisfaction, and communication effectiveness.
• Provide regular updates to the Executive Director on the progress of the Clerical Administrative Support Team's objectives and deliverables.
• Conduct feedback sessions with team members and stakeholders to identify areas for improvement and implement changes as needed.
• Training and Development:
• Facilitate ongoing training for the Clerical Administrative Support Team on organizational procedures, communication protocols, and service coordination techniques.
• Encourage continuous professional development within the team to enhance competencies and ensure high standards of service.

Minimum Qualifications

• Education: Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or related field.
• Experience: Minimum of 3-5 years of experience in an administrative support role, with at least 2 years in a supervisory or leadership position. Experience in a healthcare setting is preferred.
• Skills:
• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficiency in office management software (e.g., MS Office, scheduling tools).
• Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders.
• Problem-solving mindset and ability to work under pressure.

Key Competencies

• Leadership: Ability to lead, inspire, and motivate a team to achieve organizational goals.
• Communication: Strong verbal and written communication skills, with a focus on clarity and effectiveness.
• Attention to Detail: High level of accuracy in managing tasks and reporting.
• Customer Service Orientation: Commitment to providing exceptional support and service to clients, caregivers, and staff.

Benefits

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!

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