Lead AI Engineer - OutRival

About the Role:

OutRival is seeking a Lead AI Engineer to join the team and lead the design and development of our AI Platform for Conversational AI Agents. In this role, you'll drive technical excellence, research & development and experimentation by aligning these strategic initiatives to the overall technical strategy.

If you have over 8 years of backend and machine learning experience, a strong background in implementing AI solutions, and experience with LangChain, LangSmith, RAG, Multi-agency designs, and R&D projects, we'd love to hear from you!

Responsibilities:

• Lead the design and the implementation of Conversation AI Agents, optimize RAG pipelines for accuracy and design agent architectures. Especially find innovative ways to improve LLM systems by optimizing for latency, quality and cost.
• Design and develop custom machine learning models and algorithms, addressing complex challenges in natural language processing, speech recognition, and conversational AI.
• Be accountable for aligning the software and systems in your area to the overall technical strategy, making tradeoffs where appropriate
• Collaborate with the Product Team to scope and implement new AI/LLM-powered features
• Work autonomously to conduct AI-related spikes and R&D projects to explore new technologies and solutions
• Be our expert in performance analysis, troubleshooting, and optimization
• Implement security best practices to safeguard our applications and data
• Partner with customers on the implementation of our AI platform

What you bring:

• 8+ years of experience in the role of back-end software engineer and machine learning
• Significant contributions to open-source AI/ML projects
• Hands on experience implementing AI/ML projects (fine-tuning, prompt engineering, multi-agent frameworks, LLMs, Conversational AI)
• Experience with LangChain, LangSmith, RAG, Multi-agency designs
• Experience in conducting R&D projects and technological explorations
• Experience with Python & JS stack: node.js
• Strong understanding of NLP, ML, and LLM fundamentals
• Fluent in English

This role is based in Miami, Florida and the person is expected to be in office 5 days a week. Our office is located in the Miami Arts & Entertainment District. We're open to candidates already in the Miami area or those willing to relocate there.

Will be a plus:

• You have experience doing research around AI, machine learning and cognitive architectures
• DevOps/Cloud experience: AWS, EC2, RDS, Docker, Concepts of Kubernetes, Terraform
• Experience with GraphQL, Prisma ORM, Apollo Client, and Apollo Server
• Experience working in architect positions
• Nice to have: experience in early-stage startup programs (e.g. Y Combinator, 500 Startups, Techstars, The Alchemist, Thiel Fellowship, etc)

If you don't check every box above but you are passionate about what we're doing, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.

What we offer:

• Competitive compensation
• Medical, dental and vision insurance
• 401k match
• Life Insurance, Short Term and Long Term Disability Insurance
• Company equity
• Paid Parental Leave
• Flexible Time Off

OutRival

OutRival (Y Combinator w19 as Career Karma) is building an AI platform & API that empowers teams to create customer-facing solutions that drive revenue and the highest customer experience. We are backed by the world's top investors, including Softbank, Initialized Capital, Kapor Capital, Imaginable Futures, and others. OutRival is a global company with an office in Miami as well as remote team members.

With OutRival, companies can leverage their deep domain expertise through an intuitive interface—without needing to reskill or worry about mastering the latest AI technology. Our platform empowers them to design solutions that increase satisfaction, cut costs, and grow revenue, while ensuring that human relationships stay central to every interaction.

OutRival puts voice and personalization at the core of its platform, making sure that every customer experience is as personal and meaningful as it is efficient. With OutRival, teams can quickly innovate in a collaborative way, while maintaining the safety, compliance, and oversight necessary for enterprise-level deployments—turning insight into action with confidence.

We're not here to compete; we're here to OutRival. The best innovations come from those closest to the customer, and OutRival unlocks that potential, empowering companies to set a new standard with AI.