Lead Ambassador (Retail Sales Lead) - Thursday Boot Company

New Store Opening in Garden State Plaza, NJ!

Role Description

Our Lead Ambassadors (Retail Sales Leads) are part of the in-store leadership team. You bring our story to life for every customer that walks through our doors while supporting the team on a daily basis. You are a passionate brand enthusiast who knows our products inside and out, and can effortlessly articulate their value and benefits. Your enthusiasm, personal style, and integrity make you a trusted advisor to our customers and ensure customer loyalty while driving brand growth. Above all , you are “people person” invested in a culture of hospitality and creating genuine connections with all of our customers and retail team members.

You will:

• Provide floor leadership to support overall floor coverage and optimal customer experience
• Oversee and/or provide excellent service, coach and provide feedback as needed to brand ambassadors (sales associates)
• Open and close the store in accordance with the opening and closing procedures.
• Engage with customers to create memorable shopping experiences that respect their time and needs
• Assess customer needs and provide personalized purchase and return solutions
• Share your expertise about our products, explaining the craftsmanship and benefits of our quality materials, constructions, and designs
• Move energetically on the sales floor, always ready to assist and engage with customers or help a teammate
• Address feedback and work with store leadership to ensure the highest levels of customer satisfaction
• Build strong relationships with team members to foster a supportive environment
• Collaborate to optimize the customer experience and support store operations
• Perform merchandising tasks like restocking and organizing displays to maintain our high standards
• Use in-store technology to enhance the customer experience and support operations
• Optimize and organize our inventory position vis cycle counts, restocks, and daily reporting
• Support team with continuous learning and development
• Provide consistent, positive energy and effort to ensure a great working environment and shopping experience

You have:

• 1+ year(s) of experience in retail leadership or equivalent hospitality/customer service experience
• Excellent people skills
• Strong communication skills (both verbal and written)
• A proven track record of engaging customers and driving sales growth

You are:

• Enthusiastic about the Thursday Boot Company brand specifically and footwear and apparel in general
• Proactive and a resourceful problem-solver
• Adaptable, eager to learn, and focused on continuous improvement
• Strong personal style that reflects our products and allows you to give tailored advice
• Friendly and approachable, with strong interpersonal skills
• Team player who fosters positivity and inclusivity
• Detail-oriented and proud of maintaining high store standards

What do we offer?

• Competitive compensation
• Part-time and full-time roles available
• Professional growth opportunities
• Benefits for those who qualify
• Free product and employee discounts

Who are we?

Thursday Boot Company was born out of frustration. Tired of clunky work boots, delicate fashion boots, and over-branded boots that fall apart after a couple wears, we wanted to bring quality back to footwear. Now, we're one of the fastest-growing consumer brands in the country on a mission to Build Things That Last. With a customer-focused commitment to high-quality product, honest pricing and ethical sourcing, we are expanding our tight-knit team to tackle the exciting challenges ahead.

To learn more, visit us at https://thursdayboots.com/pages/our-story

Type: Full-time

Pay: $19.00 - $20.00 per hour