Lead Analyst, Accounts Receivable - Apidel Technologies
Portage, MI 49002
About the Job
Description/Comment:
What you will do:
As the Lead Collections Specialist, you will beresponsible for performing customer account reconciliations and collectionsactivities for a large number of small to medium customer accounts.
Reconcile each customer account and provide all pertinentinformation needed to resolve each transaction; keep log of customers that havebeen contacted and track progress
Secure accurate customer contacts and email statementswith detailed notes, invoices, and formation
Proactively and timely escalate collection orreconciliation issues
Work with other Invoice to Cash teams to help resolveoperational issues and improve processes
Escalate high-risk customers and internal scenariospreventing payments; proactively and timely escalate collection orreconciliation issues
Provide Collectors and internal teams the information tolog /research /resolve disputed invoices, including price, tax, short-payments,over-payments, unapplied payments, etc.
Promote strong collaborative relationships
Start Time: 8:30 AM
Hours: 8:00am to 5:00pm
Additional Job Details: ONSITE,HYBRID OR REMOTE