Lead Appliance Service Technician at CSC Serviceworks
New Orleans, LA 70123
About the Job
The CSC ServiceWorks Story: Benefits & Perks:
We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.
Overview:Position Summary:
Primary responsibility for resolving complicated issues across multiple mechanical brands/platforms. Guides others through complex repairs.
Key Job Responsibilities:
• Troubleshoot mechanical repairs to company-owned, rented, and/or leased equipment. Repair equipment. Clean equipment as needed.
• Install and repair most technologies. Identify and report when technology upgrades need to occur.
• Teach others to resolve payment technology issues. Use back-office applications to configure payment systems.
• Ensure proper room/location condition. Report major issues that impact security, lighting, safety, and/or operational issues limiting the use of equipment. Identify ways to upgrade appearance. Maintain proper signage.
• Act as a resource for field leadership to survey locations and provide recommendations.
• Recommend room/machine adjustments to increase revenue performance based on observable room usage patterns.
• Notify manager of routing issues.
• Audit inventory levels of other technicians and recommend improvements. Execute regular parts replenishment based on guidelines and knowledge of route.
• Educate other technicians to recognize signals that make a vend increase feasible. Execute vend increases. Suggest vend increases to service/sales based on observations of the property.
• Maintain assigned company vehicle.
• Promote customer satisfaction with property manager/customer. Check in/out with property contact(s) on service calls.
• Take personal ownership of each laundry room. Build personal relationship with clients as needed. Influence decisions at the property.
• Inform sales/branch of new property contact information or changes at the property.
• Teach technicians to evaluate room capacity. Identify opportunities to right size a room. Recommend changes based on key metrics (cycles, income per machine, repair, costs, etc.).
• Respond to customer inquiries.
• Other duties assigned
- Work Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
Required Education & Experience:
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Strong mechanical aptitude; professional experience with mechanical repair/maintenance is preferred but not required
• Knowledge of and experience with liquid propane and natural gas is preferred
Required Knowledge, Skills, and Abilities:
• Ability to mentor and train other technicians
• Expert at servicing common mechanical problems and ability to address more complicated service issues
• Ability to independently solve new/advanced system issues
• Confident to work on own with proper support
• Follows through to ensure issues are addressed
• Values customer focus and encourages team to serve clients well.
• Team player
• Knowledge of routing applications
• Proficient with multiple payment technologies
• Effective oral and written communications
• Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to effectively present information in one-on-one and small group situations to customers and other employees
• Computer, smart phone and tablet skills
Special Requirements, Licenses, or Certificates:
• State issued licenses to service and/or install gas dryers, where required by State law
• The ability to obtain and maintain current API certification
• Own and supply hand tools - Special tools to be provided by CSC as needed and will remain the property of CSC
• Maintain a valid driver’s license and clean driving record
• Ability to work a Tuesday-Saturday schedule as needed
Physical Requirements:
• Specific physical demands may vary based on assigned geography or equipment
• Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)
• Ability to drive long distances
• Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
