Lead Assistance Coordinator - Realty.com

Realty.com is actively seeking a proficient and motivated Lead Assistance Coordinator with some knowledge in real estate and a knack for providing exemplary customer service. This role serves as a bridge between leads and the real estate agents partnered with us, perfect for individuals who are not only motivated but are also ambitious, with an eye for earning performance-driven remuneration.

As a growing organization, Realty.com presents an extraordinary opportunity for an Entry-Level LAC to be instrumental in shaping the company's direction. Your role will be substantial from the outset, allowing you to directly influence our trajectory utilizing your industry acumen to effectively engage our expanding clientele.

We're just getting started, so you have the chance to come in and help us build the company from the ground up. Your contributions will be felt immediately, all while using your knowledge and expertise to engage our clients.

Responsibilities and Duties

• Proactively engage prospective clients through a blend of outbound and inbound communication strategies, including phone calls, text messages, and emails.
• Refined participation in the development and advancement of marketing initiatives, operational workflows, and sourcing of leads—offering consistent feedback on the efficacy of these campaigns and pinpointing areas for refinement.
• Create, and improve on existing messaging templates that resonates and fosters connections
• Design and amend scripts for contact engagement to stimulate conversation and elevate the likelihood of successful conversion.
• Foster a collaborative work environment by sharing insights that lead to the betterment of team-wide processes and automation, as well as providing training to other agents in these enhanced protocols.
• Utilize advanced multi-line dialing systems to initiate contact with potential home buyers and sellers, culminating in the qualification of leads which are then warmly transitioned to Real Estate Agents for specialized follow-up.

Qualifications

• Demonstrated history of consistent and dependable performance, showcasing reliability as a core strength.
• An innovative mindset, eager to embrace novel ideas and methodologies with the agility to adapt, learn from failures, and realign strategies as the situation demands.
• A commitment to transparency, openly sharing strategies, aspirations, and challenges, to foster a collaborative work environment.
• Effective and direct communication skills, with a demonstrated ability to connect with both potential and existing clients through various channels. A genuine appreciation for customer phone interaction is essential.
• Strong interpersonal skills, valuing empathy and collaboration as essential components of a cohesive team.
• Autonomy in managing responsibilities, demonstrating the ability to pivot strategies and multitask efficiently.
• Robust written and verbal communication abilities, ensuring clarity and professionalism in all interactions.
• Technical proficiency, including the capability to proficiently navigate the internet for pertinent information on properties and agencies, guaranteeing well-informed client discussions.
• An exceptional work ethic with the flexibility to perform in both office and remote settings as required by the company.
• Experience in documenting and optimizing policies, procedures, and workflows.
• Proficient in the use of Customer Relationship Management (CRM) software, contributing to the streamlined operation of sales processes.

Requirements

• Able to speak English fluently, bilingual a plus
  
• Previous Sales experience is preferred
• MUST be able to work and commute in Houston, Tx
• Must be able to pass a background check in accordance with local laws/regulations