Lead Audio Visual Technology Specialist III - Middlebury College

The Middlebury Institute of International Studies is seeking a Lead Audio Visual Technology Specialist III. The lead provides advanced technical leadership for the Audio Visual Integration and support team, and contributes individual skills and expertise as needed in order to help the team achieve its objectives. This position also services or leads projects requiring high levels of functional integration and engineering, software and hardware expertise, and IT support.

This is a full time, benefits eligible, hourly position with a hiring range of $35.97-$44.96 per hour. It is an in-person role.

Core Responsibilities:

• Provides Audio and Video recording, editing, captioning and streaming services and support for multiple campuses.
• Participate in the build, configuration and documentation of the design, engineering and upgrading of audio visual equipment and integrate technology into campus facilities and learning spaces (virtual and hybrid)
• Understands the multiple technologies in Video conferencing, touch panel coding, and network device management.
• The students of AVTS are provided leadership and coaching to ensure effective and consistent technical expertise and excellent customer service.
• Support systems and services are actively analyzed, evaluated, and developed as part of a team-based group.
• Coordinates with clients on recommendation, purchase, placement, integration, and ensures functionality of projectors, lighting, microphones, sound mixing, recording and video-conferencing equipment for live events and meetings.
• External user and internal documentation are accurate and comprehensive. All diagnostics steps and solutions to new technical problems are researched and published as documentation article ideas.
• Communication with other work areas is effective, ensuring optimal productivity and service to partners, users and the institution.

Requirements

• Bachelor’s degree or equivalent with broad liberal arts knowledge, including one computer or AV certification.
• Extensive working knowledge of audio/visual equipment
• Broad knowledge of computer hardware, mobile device hardware, operating systems, networking, and applications.
• Working knowledge in a wide range of settings, including classroom maintenance and support, events support and video editing
• Administration and knowledge of AMX, Extron and Crestron control systems required.
• 5 years of progressively responsible experience in a customer service role, preferably in a Multimedia and information services setting
• Ability to communicate with both technical and non-technical personnel in results and customer-service-oriented manner is essential.
• Ability to work successfully in a team-oriented environment, responding to rapidly changing demands.

Physical Demands and Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Participate in the build, configuration and documentation of the design, engineering and upgrading of audio visual equipment and integrate technology into campus facilities and learning spaces (virtual and hybrid)

Other:

Offer is contingent upon successful completion of a criminal background check.

Benefits

As an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury Colleges offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. Middlebury employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting.

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.