Lead Banquet Captain - Sage Hospitality
Denver, CO 80202
About the Job
The Curtis Hotel, a “Stay Happy, Work Happy!” aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come into work, but that work is an extension of our day-to-day. We are the simple, happy-go-lucky, delightfully tucked into a stunning, truly iconic hotel.
Make It Rain: What do you get when you mix extraordinary determination with a lively fun environment? The Curtis Sales Squad! If you have a go-getter personality, fueled with optimism and ambition, look no further. On your marks, get set, GO!
Want to see for yourself? We totally get it. Words don’t do us justice. Take a sneak peek at all the fun you’ll have in the video below:
https://sagehospitalityllc.box.com/s/y6i4bimpjq81jcyrtgbadwlpmq96ozg0
Application window will be availble until Wednesday, November 6, 2024.
Job Overview:The Lead Banquet Captain is responsible for the successful operation of the banquet department. Ensures all banquet activities are carried out professionally and to our operating standard while maximizing profitability. Manages, motivates and empowers associates and serves as the banquet department liaison to all other hotel departments. Must demonstrate excellent leadership, communication and team building skills with associates, peers and other departments.
Responsibilities:- Read BEO and know how to complete a set-up.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
- Set tables in assigned area correctly and uniformly.
- Keep station neat and clean while servicing guest per established policies and procedures.
- Use proper in-room clearing and tray jacks.
- Break down buffets or other special food service tables and equipment.
- Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
- Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
- Keep kitchen area & all storage areas clean according to policies set forth by management.
- Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director
- Hours: Flexible; scheduled days and times may vary based on need.
- Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
- Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
- Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
- Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
- Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.
Education/Formal Training
High school education or equivalent.
Experience
One to two years in a related position with this company or other organization(s).
Knowledge/Skills
- Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
- Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
- Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
- No driving required.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Environment
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Benefits:
▪ Medical, dental, & vision insurance
▪ Health savings and flexible spending accounts
▪ Basic Life and AD&D insurance
▪ Paid time off for vacation, sick time, and holidays
▪ Eligible to participate in the Company’s 401(k) program with employer matching
▪ Employee Assistance Program
▪ Tuition Reimbursement
▪ Great discounts on Hotels, Restaurants, and much more.