Lead Bar Supervisor| BOK Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Lead Bar Supervisor is responsible for supporting the Premium Clubs & Bar Manager effective management of all Venue Concessions Bars & Premium Club locations operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee training and supervision, troubleshooting, closing duties, event planning support, and any other tasks assigned by the Management Team.  The Lead Bar Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Arena in all Bar areas, must be willing to enforce all OVG personnel and operating policies and procedures and plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

 

The Lead Bar Supervisor will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will/ may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.  The Lead Bar Supervisor will provide oversight and resolution responsibility for employee performance issues.  Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, enthusiastic, compliant and cooperative work environment. The Lead Bar Supervisor executes activities at the venue into a team effort that contributes to the success of all events.

 

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which include evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude.

 

This role will pay an hourly rate of $15.00- $18.00.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until Dec 31, 2024.

Responsibilities:

• Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Detect and act upon guest inebriation as trained, escalating to upper-management or security when needed.
• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.
• Generates employee schedules and verifies employee time for both Premium and Concessions Bar areas, as required.
• Ensures staff are briefed on event requirements and assigned to a specific area prior to events.
• Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, register transactions, operating procedures, and quality presentation.
• Conducts a walk-through of all bar areas after completion of the event to ensure all areas are clean.
• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Assistant General Manager.
• Ensure proper set-up of all bar locations prior to doors. Set-up duties may include verifying opening inventory, assigning duties to bar employees, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production in Premium Club areas based upon projected guest attendance has been met, assuring that the Stand Lead has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Ability to oversee a large volume of inventory, order products, and manage high volume sales.
• Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Senior Management Team.
• Training new & current employees with regarding to property procedure & best practices
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Ensure that all State / Federal, Oak View Group and BOK policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines.

Qualifications:

      *  Degree requirement may be substituted for four or more years’ experience in Restaurant Outlet Supervision, Food & Beverage Management or related position.

      *  Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.

      *  Experience training new employees and volunteers

      *  Advanced knowledge of inventory procedures and controls

      *  Experience ordering product for a high-volume venue or facility

      *  Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

      *  Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.

      *  Ability to work well in a team-oriented, fast-paced, event-driven environment.

      *  Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to concession operations.

      *  Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

      *  Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

      *  Nationally recognized food service sanitation training course certification preferred

      *  Nationally recognized alcohol service training course certification required

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.