Lead Benefits Systems Consultant - UKG (Ultimate Kronos Group)
Santa Ana, CA
About the Job
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
The Lead Benefits Systems Consultant (Post-Live) will manage and support the configuration of complex benefits systems and address other technical needs. This role involves collaborating with customers on intricate renewal projects, handling transition projects for escalated customers moving from launch to product support, completing post-live configuration and system update projects, and ensuring quality assurance. The Lead Benefits Systems Consultant will work closely with various support, launch, and technical teams. This trusted, highly-skilled resource will provide advanced consultative and technical guidance for benefits administration customers, manage high-complexity configuration projects, and mentor other team members.
Duties and Responsibilities:
+ Collaborate with customers and internal teams to gather configuration requirements for complex projects.
+ Manage transition projects for customers needing additional assistance during their move from launch to support, providing quality assurance feedback to measure the success of launch projects.
+ Ensure projects are closed within set timelines and maintain appropriate documentation.
+ Assist customers with renewal projects requiring high-complexity configuration.
+ Update and coordinate the setup and testing of configuration requirements for benefits administration customers.
+ Communicate with customers and partners regarding outstanding technical requests.
+ Work independently to provide an excellent customer experience and prevent escalations.
+ Identify, manage, and record escalation trends, provide root cause analysis, and collaborate with leadership on resolutions.
+ Manage technical projects with critical deadlines to ensure customer success.
+ Serve as a trusted resource for customers with high-complexity configuration projects.
+ Act as a mentor and training guide for new team members.
+ Perform other projects and tasks as assigned by the manager.
Required Qualifications:
+ 5+ years of experience in Health & Welfare benefits.
+ 3+ years of experience in benefits administration configuration.
+ 2+ years of experience in open enrollment consultation.
+ Minimum of 3+ years of strong customer service experience in a SaaS organization.
+ Proficiency in using Microsoft Office Suite, including Outlook, Word, and Excel.
Preferred Qualifications:
+ A Bachelor’s degree in business, human resources, or a related field, or at least five years of related experience, or an equivalent combination of education and experience in an outsourcing organization.
+ Experience with cross-domain product and services integration and dependencies.
+ Strong project management experience and skills.
+ Professional certifications such as CEBS, GBA, PHR, SPHR, SHRM-CP, or SHRM-SCP are preferred.
+ Strong organizational, problem-solving, and analytical skills.
+ Ability to manage priorities and workflow in a dynamic environment.
+ Ability to drive results through collaboration with different teams.
+ Excellent communication and follow-up skills.
+ Ability to set and manage expectations and resolve conflicts.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $88,700 to $100,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
The Lead Benefits Systems Consultant (Post-Live) will manage and support the configuration of complex benefits systems and address other technical needs. This role involves collaborating with customers on intricate renewal projects, handling transition projects for escalated customers moving from launch to product support, completing post-live configuration and system update projects, and ensuring quality assurance. The Lead Benefits Systems Consultant will work closely with various support, launch, and technical teams. This trusted, highly-skilled resource will provide advanced consultative and technical guidance for benefits administration customers, manage high-complexity configuration projects, and mentor other team members.
Duties and Responsibilities:
+ Collaborate with customers and internal teams to gather configuration requirements for complex projects.
+ Manage transition projects for customers needing additional assistance during their move from launch to support, providing quality assurance feedback to measure the success of launch projects.
+ Ensure projects are closed within set timelines and maintain appropriate documentation.
+ Assist customers with renewal projects requiring high-complexity configuration.
+ Update and coordinate the setup and testing of configuration requirements for benefits administration customers.
+ Communicate with customers and partners regarding outstanding technical requests.
+ Work independently to provide an excellent customer experience and prevent escalations.
+ Identify, manage, and record escalation trends, provide root cause analysis, and collaborate with leadership on resolutions.
+ Manage technical projects with critical deadlines to ensure customer success.
+ Serve as a trusted resource for customers with high-complexity configuration projects.
+ Act as a mentor and training guide for new team members.
+ Perform other projects and tasks as assigned by the manager.
Required Qualifications:
+ 5+ years of experience in Health & Welfare benefits.
+ 3+ years of experience in benefits administration configuration.
+ 2+ years of experience in open enrollment consultation.
+ Minimum of 3+ years of strong customer service experience in a SaaS organization.
+ Proficiency in using Microsoft Office Suite, including Outlook, Word, and Excel.
Preferred Qualifications:
+ A Bachelor’s degree in business, human resources, or a related field, or at least five years of related experience, or an equivalent combination of education and experience in an outsourcing organization.
+ Experience with cross-domain product and services integration and dependencies.
+ Strong project management experience and skills.
+ Professional certifications such as CEBS, GBA, PHR, SPHR, SHRM-CP, or SHRM-SCP are preferred.
+ Strong organizational, problem-solving, and analytical skills.
+ Ability to manage priorities and workflow in a dynamic environment.
+ Ability to drive results through collaboration with different teams.
+ Excellent communication and follow-up skills.
+ Ability to set and manage expectations and resolve conflicts.
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $88,700 to $100,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Source : UKG (Ultimate Kronos Group)
