Lead Business Analyst - Hybrid (West Coast) - Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: - Complete cost allocation plans for assigned clients. - Obtain contract renewals for multiple clients. - Manage relationships with multiple clients as well as project staff responsible for projects. - Support leadership in ensuring that the project is delivered to specifications, on time and within budget. - Track the status and due dates of projects. - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Facilitate regular meetings and reviews. - Adhere to contract requirements and comply with all corporate policies and procedures. - Evaluate employee performance and recommend employees' needs and development opportunities to leadership. Minimum Requirements: - Bachelor's degree in related field. - 7-10 years of relevant professional experience required. - Ability to communicate well with multiple clients and consultants. - Knowledge of state and local governments.

The Lead Business Analyst will plan, develop, manage, and execute transition-in and transition-out activities for the transfer program operations for a statewide program from an incumbent organization to a new organization. The Lead Business Analyst, along with the MAXIMUS Project Transition Director , will interface with Maximus and client program and IT resources, management teams and other business partners on a regular basis to maintain good client relations , deliver project outcomes, and resolve any issues . The Lead Business Analyst will be responsible for leading a team of business analysts, who will be primarily responsible for performing operations transition analysis and developing required contract deliverables. ?

Available to work remotely in a virtual team and office environment and tra v el to client location s in California as needed.

Essential Duties and Job Responsibilities:

- Be available to work remotely in a virtual team and office environment and travel to client locations in California as needed.

- Ensure stakeholders are effectively engaged and all project deliverables are completed within budget, scope, and schedule

- Engage clients and represent Maximus team as a Transition subject matter expert

- Engage clients and represent Maximus as an operations and business process subject matter expert

- Lead a team of business analyst in performing transition planning assessments and analysis.

- Develops and/or contributes to project deliverables. These include Transition-In Work Plan, Transition-In Master Plan, Administrative Policies and Procedures, Transition Readiness Review Reports, Transition Status Reports, Transition-Out Work Plan, and Transition-Out Master Plan, and other work products and deliverables in accordance with the Project Work Plan

- Hold and facilitate client encounters

- Manage relationships with project and client staff.

- Track and report on project status and results

- Notifies the Maximus Project Transition Director verbally and in writing, when any problem(s) that may jeopardize the successful or timely completion of our contract obligations are discovered

- Reviews artifacts and other project documents and/or schedules and attends interviews, focus groups, or other meetings necessary to gather information for project deliverables in accordance with the project scope of work

- Attends and facilitates project meetings with the client, subcontractors, project stakeholders, or other Maximus Team members, as requested by the Project Manager

- Completes project work in compliance with Maximus standards and procedures

- Performs other duties as assigned by leadership

Required Qualifications:

- Bachelor's degree from an accredited college or university; experience may be substituted for education.

- A minimum of ten (10) years of experience working as a business analyst directly responsible for activities in the following BABOK knowledge areas: business analysis planning and monitoring, elicitation and collaboration, requirement life cycle management, strategic analysis, requirements analysis and design definition, and solution evaluation on a statewide operations or system project; or equivalent experience

- A minimum of ten (10) years of experience as a Business Analyst for Public Sector project and operations

- A minimum of five (5) years of experience within the past ten (10) years, leading teams of 3 business analyst or greater on projects that involved statewide and regional public sector programs.

- A minimum of five (5) years of experience within the past ten (10) years working directly with stakeholders to analyze operations and business processes, including developing operational policies, procedures, and business process documentation.

- A minimum of three (3) years of experience within the past ten (10) years, facilitating knowledge transfer and developing related documentation and training materials

- A minimum of one (1) years of experience within the past ten (10) years, performing operational transition activities on projects involving large public sector operational programs.

- Experience within the past ten (10) years as a Business Analyst on a public sector project managing the successful transition of IT systems and program operations from one (1) company or contract to another.

- Experience implementing public sector policy and directives and performing administrative, management, and operational tasks for public sector programs.

- Strong interpersonal and team building skills, as well as an understanding of client relationship building are essential

- Excellent consultation and facilitation skills

- Excellent written and verbal communication skills, including the ability to explain and communicate program and operational subjects to non-expert audiences.

- Experienced working with customers, stakeholders, partners, and other contractors

- Proficiency in Microsoft programs such as Word, Excel, PowerPoint, Visio and Project

- Ability to perform comfortably in a fast paced, deadline-oriented work environment

- Excellent organization skills with the ability to execute multiple complex tasks simultaneously, and work as a team lead, team member, and independently

- Ability to develop solutions to highly complex problems which require a high degree of ingenuity and innovation.

- Ability to ensure solutions are consistent with organization, client, and project objectives.

- Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills.

- Good organization skills, including the ability to manage multiple tasks and deadlines simultaneously.

- Viewed as expert in field within the organization.

Preferred Qualifications:

- IIBA Certified Business Analyst Profession (CBAP) or PMI Project Management Professional certification.

- Experience working with programs providing services for deaf and disabled clients.

- Advanced degree

- Knowledge of and experience with:

- the California Public Utilities Commission (CPUC) regarding the Deaf and Disabled Telecommunications Program (DDTP).

- the California Relay Service (CRS), a service that allows a disabled individual to communicate (using a specialized device, application, or third-party intervention) with another person.

- customer contact center and customer equipment distribution center

- outreach services

- marketing services

- training services

- testing equipment and software services

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EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We?re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.