Lead Business Systems Analyst with Infor Exp. - University of Maryland Medical System

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

General Summary 

The Lead Business Analyst will be responsible for independently analyzing business processes and workflows, identifying areas for improvement, and recommending solutions to increase efficiency and productivity of the applications supported. The successful candidate will work closely with stakeholders across the organization as well as mentor team members in performing these functions. 

Principal Responsibilities and Tasks 

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 
 

• Serve as the subject matter expert for Infor and related systems, including understanding system functionality, integration points, updates and limitations. 

• Maintain up-to-date knowledge of emerging trends, best practices and organizational changes related to assigned business applications. 

• Serve as point of contact to users of our supported business applications, and work toward the resolution of complex application problems.   

• Work with stakeholders to gather and document business requirements and translate them into detailed functional specifications. 

• Collaborate with cross-functional teams to develop and implement solutions that improve business processes and workflows. 

• Conduct system testing, including creating test cases and executing test plans. 

• Troubleshoot system issues and work with vendors to resolve technical problems. 

• Provide training and support to end-users, including creating user manuals and documentation. 

• Develop and maintain relationships with key stakeholders to ensure a deep understanding of their needs and requirements. 

• Manage projects related to assigned business applications, including project planning, resource allocation, and budget management. 

Education, Experience, Knowledge, Skills and Abilities 

Required: 

• Bachelor's degree in Information Systems, Business Administration, or related field. 

• 7+ years of experience as a Business Analyst, with a focus on ERP and related business applications  

• Ability to work independently and as part of a team in a fast-paced, dynamic environment. 

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. 

• Experience providing highly complex application support and guidance to end users and technical guidance to less experienced personnel.  Able to quickly assess problems and identify resolutions.

• Expertise in Infor system configuration, maintenance, and support. 

• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously leveraging agile and waterfall project methodology. 

• Experience in the creation of test plans and test cases 

• Expertise in requirement gathering and management with experience writing business requirements documents (BRD) 

• Functional knowledge in the modules supported.  

Preferred:  

• Infor Certification  

• Experience with Infor CloudSuite technology (ION), Process Designer, Configuration Console, Landmark Pattern Language, Web Services, Process Automation and System Administration. 

• Experience with Infor Reporting and Birst 

• Experience in Infor Business Intelligence (IBI), Infor Process Designer (IPD) and Crystal Reports Designer for Infor data.  

• Ability to Analyze Infor data and recommend improvements. 

• Experience with UKG Kronos Work Force Central and how it interfaces with Infor 

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