Lead Caregiver - StoryPoint

Senior Lead Caregiver

StoryPoint Schererville

Position Summary: The Senior Lead Caregiver is responsible for providing caring and personalized assistance for residents living in our community. As well as, 2-3 days in the office providing administrative support to the Laurus Home Care Leadership Team. The Senior Lead Caregiver will report to the Laurus Home Care Director or Supervisor.

Required Experience for Care Team Supervisor:

• High School Diploma or GED required.
• Certified Nursing Assistant, Previous Healthcare, Geriatrics, or experience working with the elderly population preferred.
• Ability to apply understanding to carry out written instructions as given by Laurus Leadership
• Prior leadership experience required

Accountability for Care Team Supervisor:

• 1440 Care for residents: Understanding and leading our 1440 care standards so you and your team ensure that each resident and each family had their needs met.
• 1440 Experience for our employees: Promote a positive work environment that encourages collaboration, teamwork, and effective communication with members of the team; includes coaching and providing support to care staff. Participates in the hiring, firing, and disciplinary processes alongside the Director.
• Assist in managing timely & accountable attendance.
• Create and maintain resident care sheets based on contracted services. Update task sheets and notify Laurus Home Care Leadership team of any services based on resident needs.
• Responsible communication with residents and families: Communicates messages tactfully and timely while ensuring the message has been received and understood.
• Communicate resident changes immediately: Providing timely and detailed information to your Laurus Leader regarding any changes to a resident’s needs or care.
• Schedule/Staffing: create, maintain, and update staff schedules to meet wellness needs of residents.
• Verifies all care staff hours in NOVAtime and weekly hour’s report. Completes care team schedules to assure proper coverage to meet care needs and according to budget. Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests, and irregularities.
• Assists with payroll and will act as a backup if the Director is out of office or unable to process payroll.
• Training Accountability: Assist in maintaining all appropriate records of training for new and existing staff. Ensure all new hires enroll in Realis, receive their learning plans, and complete all required training.

Responsibilities for Care Team Supervisor:

• Leads and provides 1440 care.
• Will provide compassionate and competent care for residents by performing the following services:
  • Bathing, showering and grooming assistance
  • Assist residents at mealtime
  • Provides wheelchair and walking escorts
  • Provides toileting and incontinence care assistance
  • Assistance with morning and bedtime routines
  • Performs light upkeep of resident rooms
  • Answers resident call signals
  • Provide medication reminders
• Ensures all resident care is provided to the highest standard and in a private and dignified manner
• Respond in a timely manner to resident needs as observed, reported by staff, written communication, resident or family – Report to Laurus Home Care Leader
• Maintains appropriate and complete documentation per company policies.
• Assists Director in Maintaining Employee Files.
• Available to work weekends, holidays and / or on call as necessary as assigned.
• Work toward continual improvement of the overall organization.
• Initiates and investigates occurrence reports. Completes Safety Evaluations as needed
• Supports the team and residents in the absence of the Director. This may include completing resident evaluations, Resident Care Conferences and Service Agreements.
• Perform other duties as assigned

Skills for Success:

• Building strong resident relationships, 1440 Care Standards.

• Making good and timely decisions.

• Holding self and others accountable to meet commitments.

• Working efficiently and effectively and continuously improving.

• Working well with others to meet shared goals.

• Communicating clearly and frequently.

• Relating openly and honestly with diverse group of people.

• Managing conflict resourcefully while minimizing drama.

• Rebounding from setbacks and adversity when facing difficult situations.

• Using feedback and personal reflection to gain personal insight into strengths and weaknesses.

• Stepping up to address difficult issues, saying what needs to be said.

• Being flexible and approachable

Metrics for Success:

Employee First

Performance Feedback

1440 Care

Task Sheets, Contract Monitoring

Optimal Performance

Relationships

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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