Lead Case Manager- Safe Park/Posada Program - Amigos de Guadalupe

Title: Lead Case Manager- Safe Park/Posada Program

REPORTS TO: Program Manager

CLASSIFICATION: Exempt, Full Time 

COMPENSATION: $70,000 per year plus eligible for benefits including: medical, dental, vision, life insurance, paid holidays, sick time, 401K plan

Amigos de Guadalupe Mission Statement:

Amigos de Guadalupe creates a vibrant, self-sustaining Mayfair community by ensuring that the basic needs of our community and families are met, delivering high-quality educational programs, and activating and mobilizing for advocacy.

Agency Description:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo .

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Primary Duties

Reporting to the Program Manager, the Lead Case Manager will oversee all case managers that make up the Safe Park/Posada Program. This position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the guest’s quality of life by moving them out of poverty as defined by the self-sufficiency matrix. The Lead Case Manager will assist the Program Manager in communicating with different vendors, Program participants and partners to ensure that all Safe Park sites are running smoothly and are equipped with what is needed for the guests enrolled in the Program. 

Essential Functions

• Oversee all case managers from the Safe Park/Posada Program.
• Assess and address guest needs, determining eligibility for a variety of financial in-kind emergency assistance services.
• Provide case management services to guests in the Program: this includes goal setting, long-term case plan development, and progress monitoring. 
• Lead workshops for both guests and case managers as needed.
• Maintain a caseload of 50 families per year (average caseload is 20-25 families at any given time).
• Meet with guests weekly or bi-weekly for 12 months and track their progress on a quarterly basis.
• Coordinate with service providers, volunteers and other potential partners for the Program.
• Maintain accurate and complete case notes in compliance with Amigos record keeping practices as well as State and County requirements.
• Comply with Amigos standards of maintaining guest records up to date on agency databases and HMIS.
• Provide all required documentation in a timely manner which may include client follow-up, outcome evaluations and data for Program quarterly action plans.

Other Functions:

• Participate in regular staff meetings, staff training programs, supervisory meetings or any agency event.
• Adhere to agency policies and procedures.
• Perform any other duties as assigned.

Qualifications

• Bachelor's Degree in Social Work (or related field)
• Fluent in Spanish (preferred)
• Minimum of 2 years experience working in the nonprofit sector
• Previous experience with case managing families
• Knowledge of community resources
• Excellent documentation, communication and writing skills
• Ability to work in a variety of settings with culturally diverse individuals/families
• Knowledge of social issues impacting East San jose residents

Amigos de Guadalupe is an equal opportunity employer. At ADG we encourage and promote a learning environment and encourage anyone to apply regardless of prior experience, we look for a growth mindset, positivity and an eagerness to learn.

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