Lead Cleaner - Velociti Services

A Cleaning Lead at Velociti Services is responsible for leading a team of cleaners in their cleaning tasks. The cleaning lead is to ensure all work areas are cleaned by cleaners to Velociti Services and client standards, be responsive to clients' enquiries and specific requests, and communicate clients' cleaning requests to their teams.

Duties/Responsiblities: 

• The supervision of all cleaning staff focusing on their performance in terms of standards of cleanliness and their behavior whilst on duty
• Must possess excellent communication skills in speaking, writing, and even in listening
• Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable)
• Must be outstanding when it comes to organization and coordination of both humans and their activities
• Ensuring that a best-in-class cleaning service is delivered to all areas of the worksite / building
• Reviewing work schedules
• Keeping track of inventory, ordering of cleaning materials / supplies and equipment
• Monitoring of all cleaning activities
• Ensuring all staff are aware of the Health and Safety policies and procedures
• Quickly resolving disputes between staff
• Training new employees
• Filling in / General Cleaning as needed
• Communicating with management
• Resolve any complaints and conflicts
• Discipline and reward employees
• Maintaining good relationships with customer
• Conduct worksite inspections
• Other duties as assigned or requested

Ideal Candidate Experience

• Team player with a positive attitude and ability to maintain a positive attitude and restore morale to a team
• Previous experience in a cleaning environment
• Previous experience in managing a team
• The ability to implement and adhere to standards and procedures
• The ability to stand, sit and walk for extended periods of time
• The ability to process negative feedback and remain professional
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Attention to detail
• Passion for customer service
• Accountability and dependability in all that you do
• A strong commitment to company service values
• High School Graduate or higher preferred
• Valid driver’s license and MVR required
• Time management - organizing, planning, and prioritizing
• Ability to multi-task and change directions easily
• Kindness and concern for others

Physical Requirements

Applicants for this role must be able to:

• Lift boxes and packages weighing up to 60 pounds
• Lift, bend, squat, and stretch to move boxes, parcels, and shipments
• Climb small to medium flights of stairs multiple times a day
• Standing for extended periods of time

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.