Lead Clinical Support Staff - Holyoke Medical Center
Holyoke, MA 01040
About the Job
RVCC is looking to hire a Lead Clinical Support Staff for our Holyoke Outpatient Clinic!
River Valley Counseling Center, Inc's Mission is to improve the health of all people in our community. We do that with honesty, respect, and dignity for our clients, visitors, and staff. We do that through expert and compassionate care, education, community partnerships, fostering innovation, and by inspiring hope in all we touch. We do that by being good stewards of our resources and providing efficient and cost-effective care for all.
Job Responsibilities:
To assist the Practice Manager & Assistant Practice Manager with onboarding and training of new clinical support staff
Oversee the smooth operation of the clinics' front desk department by streamlining processes
Provide supervision and guidance to clinical support staff
To provide secretarial and clerical support for the effective operation of the assigned site location
To coordinate and schedule appointments or meetings, as requested, for professional staff
To verify client information at the time of visit
To organize and maintain accurate files and records and to retrieve files as necessary
To answer phone calls promptly and courteously and to take and communicate message accurately
To assist the Site Director and professional staff with special projects and to perform other duties relative to site operations, as assigned or directed
To develop and maintain proficiency in using RVCC’s EHR (Carelogic) and computer systems accurately and effectively
Job Requirements:
Education Level - High School Diploma or GED
Years of Experience - At least 3 years of experience in an administrative role in a computerized office environment
Skills/Abilities - Bilingual (English/Spanish) Preferred. Excellent verbal and written communication skills; interpersonal skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession
Licensing - none.
Benefits:
Generous time off benefits for eligible positions
Excellent and affordable insurance including health, vision, dental and pet insurance
Free access to VHS Fitness & Relaxation center
Mileage reimbursement
403b match
CEU reimbursement up to $1,000 per year
Tuition reimbursement up to $7,000 per year
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