Lead - Collections (Customer Service) - SPECTRUM

 

Credit Services Lead (Prior Debt)

 

 

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!  

 

 

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!  

 

 

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.  You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.   

BE PART OF THE CONNECTION 

 

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

 

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST 

 

• Identifying and presenting improvements for operational procedures and customer satisfaction 
• Assisting with training and monitoring team members 
• Strengthening managerial skills and learning to delegate responsibilities  
• Using creativity to problem solve 

WHAT YOU’LL BRING TO SPECTRUM 

 

Required Qualifications 

 

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years 
• Education: High school diploma or GED 
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations 
• Skills: Excellent written and verbal communication  
• Schedule: Full-time (40 hours a week)

 

 

Preferred Qualifications 

• Ability to solve practical problems with a variety of concrete variables and limited standardization  
• Knowledge of the ICOMS and CSG billing systems 
• Effective organization and time management when multitasking  

 

 

SPECTRUM CONNECTS YOU TO MORE 

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company 
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas 
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career 
• Total Rewards:See all the ways we invest in you—at work and in life   

Apply now, connect a friend to this opportunity or sign up for job alerts! 

CCO104 2024-38664 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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