Lead Collections Specialist - iMPact Business Group
Portage, MI 49002
About the Job
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Collections Specialist for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
As the Lead Collections Specialist, you will be responsible for performing customer account reconciliations and collections activities for a large number of small to medium customer accounts.
Responsibilities
- Reconcile each customer account and provide all pertinent information needed to resolve each transaction; keep log of customers that have been contacted and track progress
- Secure accurate customer contacts and email statements with detailed notes, invoices, and formation
- Proactively and timely escalate collection or reconciliation issues
- Work with other Invoice to Cash teams to help resolve operational issues and improve processes
- Escalate high-risk customers and internal scenarios preventing payments; proactively and timely escalate collection or reconciliation issues
- Provide Collectors and internal teams the information to log /research /resolve disputed invoices, including price, tax, short-payments, over-payments, unapplied payments, etc.
- Promote strong collaborative relationships with internal customers, including Collectors, Customer Service, Sales, etc.
Requirements
- High School Diploma or GED, required
- Five (5) years' relevant work experience, required
- Experience in business-to-business collections, accounts receivable or finance, preferred
- Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred
Requirements
- High School Diploma or GED, required
- Five (5) years' relevant work experience, required
- Experience in business-to-business collections, accounts receivable or finance, preferred
- Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred
Source : iMPact Business Group
