Lead Digital Customer Business Analyst - R-04819-4685 - CMPDepartment/Organization: Customer Experience & Digital StrategyLocation: Augusta ME, Portland ME, Orange, CTThe base salary range for this position
Augusta, ME
About the Job
This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1128491 Job Title: Lead
Digital Customer Business Analyst
Reports to: Senior Product Owner
Company: CMP
Department/Organization: Customer Experience & Digital Strategy
Location: Augusta ME, Portland ME, Orange, CT
The base salary range for this position is $97,504 to126,755 and is
dependent upon experience.
Job Summary
The Business Analyst will assist in the creation of the digital customer
experience journey and product features that provide valuable solutions
to our customers.
The business analyst will contribute to the development of design assets
in the form of epics, user experiences, and customer journey maps based
on customer research in alignment with the customer digital strategy.
Finally the business analyst will assist in feature prioritization and
the capture of relevant details.Working as part of a pool of resources
across the Digital CoE, the post holder may be required to work on a
stand-alone basis, or as part of larger teams that will be responsible
for carrying out detailed analysis and design across multiple customer
journeys.
Key Responsibilities
Partner with customer experience strategy team members and the business
to develop customer features and functionality documentation for project
initiatives.
Serve as a subject matter expert while defining user requirements with
business partners and designing robust solutions.
Make recommendations about how the company can increase product adoption
rates by providing appropriate information and services to customers in
digital channels and promotions.
Document design and project specification creation, product
requirements, support customer promotion planning and development of
communications plans inclusive of
job aids and training plans for internal teams.
Develop customer journey maps, user stories and stock the product
backlog, define acceptance criteria, create workflows, navigation maps
and specifications.
Assist Product Managers in the management and grooming of user stories
in the product backlog Help manage JIRA boards (or similar agile
software), and participate in daily stand-ups with the digital teams.
Engage with project manager(s) throughout the project lifecycle to
promptly address questions and concerns.
Triage and prioritize incoming requests against existing project
backlog.
Creates and maintains documentation including requirements, design, and
end-user manuals, provides needed reports as applicable.
Required Qualifications
Bachelor's degree in a relevant field with 7 years of relevant business
experience required
At least 5 years of relevant project management experience
Working knowledge of several utility business areas preferred (e.g.
Electric Operations, GasOperations, Customer Service)
PMI certification (PMP, PMI-ACP or other Agile certification, PMI-
CAPM) preferred
Preferred Qualifications
Experience with Project Management techniques and applications
including JIRA and the agile development process.
Customer-facing experience and digital product development experience.
Has strong oral and written communication skills, and can convey
information clearly and concisely.
Strong research skills, analytical abilities, and technical savvy with
problem-solving strengths.
Ability to document requirements formally or informally depending on
the need of the project.
Excellent organizational skills, time management skills, and teamwork
building.
Microsoft Suite & SharePoint
Project management (individual, multiple, simultaneous, linkedprojects).
Project planning for unique, one-time initiatives
Negotiation/dispute resolution
Competencies (this is standard for all jobs)
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal nd/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Disclaimer (this is standard for all jobs)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is
an equal opportunity employer and does not discriminate on the basis of
an individual's sex, gender, gender identification, gender expression,
race, color, religion, national origin, age, ancestry, genetic
information, medical condition, physical or mental disability, marital
status, sexual orientation, military or veteran status, or other
characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency rol
please see: https://joblink.maine.gov/jobs/1128491 Job Title: Lead
Digital Customer Business Analyst
Reports to: Senior Product Owner
Company: CMP
Department/Organization: Customer Experience & Digital Strategy
Location: Augusta ME, Portland ME, Orange, CT
The base salary range for this position is $97,504 to126,755 and is
dependent upon experience.
Job Summary
The Business Analyst will assist in the creation of the digital customer
experience journey and product features that provide valuable solutions
to our customers.
The business analyst will contribute to the development of design assets
in the form of epics, user experiences, and customer journey maps based
on customer research in alignment with the customer digital strategy.
Finally the business analyst will assist in feature prioritization and
the capture of relevant details.Working as part of a pool of resources
across the Digital CoE, the post holder may be required to work on a
stand-alone basis, or as part of larger teams that will be responsible
for carrying out detailed analysis and design across multiple customer
journeys.
Key Responsibilities
Partner with customer experience strategy team members and the business
to develop customer features and functionality documentation for project
initiatives.
Serve as a subject matter expert while defining user requirements with
business partners and designing robust solutions.
Make recommendations about how the company can increase product adoption
rates by providing appropriate information and services to customers in
digital channels and promotions.
Document design and project specification creation, product
requirements, support customer promotion planning and development of
communications plans inclusive of
job aids and training plans for internal teams.
Develop customer journey maps, user stories and stock the product
backlog, define acceptance criteria, create workflows, navigation maps
and specifications.
Assist Product Managers in the management and grooming of user stories
in the product backlog Help manage JIRA boards (or similar agile
software), and participate in daily stand-ups with the digital teams.
Engage with project manager(s) throughout the project lifecycle to
promptly address questions and concerns.
Triage and prioritize incoming requests against existing project
backlog.
Creates and maintains documentation including requirements, design, and
end-user manuals, provides needed reports as applicable.
Required Qualifications
Bachelor's degree in a relevant field with 7 years of relevant business
experience required
At least 5 years of relevant project management experience
Working knowledge of several utility business areas preferred (e.g.
Electric Operations, GasOperations, Customer Service)
PMI certification (PMP, PMI-ACP or other Agile certification, PMI-
CAPM) preferred
Preferred Qualifications
Experience with Project Management techniques and applications
including JIRA and the agile development process.
Customer-facing experience and digital product development experience.
Has strong oral and written communication skills, and can convey
information clearly and concisely.
Strong research skills, analytical abilities, and technical savvy with
problem-solving strengths.
Ability to document requirements formally or informally depending on
the need of the project.
Excellent organizational skills, time management skills, and teamwork
building.
Microsoft Suite & SharePoint
Project management (individual, multiple, simultaneous, linkedprojects).
Project planning for unique, one-time initiatives
Negotiation/dispute resolution
Competencies (this is standard for all jobs)
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal nd/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Disclaimer (this is standard for all jobs)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is
an equal opportunity employer and does not discriminate on the basis of
an individual's sex, gender, gender identification, gender expression,
race, color, religion, national origin, age, ancestry, genetic
information, medical condition, physical or mental disability, marital
status, sexual orientation, military or veteran status, or other
characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency rol
Source : CMPDepartment/Organization: Customer Experience & Digital StrategyLocation: Augusta ME, Portland ME, Orange, CTThe base salary range for this position
