Lead Digital Designer - Delta Air Lines Inc.

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and easy digital journeys. We are committed to leveraging human-centered design, to address the dynamic user needs of today while seizing future opportunities. Our journey involves transitioning from individual skill teams to collaborative design teams, aiming to set the gold standard for digital design that inspires product and design communities worldwide. We are inviting top-tier designers to join us in this journey, driving the shift towards creating exceptional digital experiences, both for our customers and our employees. 

As a Lead Digital Designer, your role is crucial in crafting easy-to-use interfaces that balance user needs with business goals. Your work ensures digital touchpoints are efficient, enhancing end-user productivity while being intuitive and enjoyable. You will base your design decisions on qualitative and quantitative insights, collaborating closely with product teams to deliver value. Moreover, you will foster a culture of human-centered design, creating seamless interactions that reflect our brand identity and digital ecosystem.

Responsibilities:

• Lead a portfolio of work to deliver innovative and user centric interactions across Delta’s digital platforms.
• Be the key point of contact for product and development teams in your assigned portfolio, influencing design and product decisions.
• Work closely with product teams to shape product roadmaps.
• Coach senior and junior designers on domain knowledge, methods and tools.
• Lead design sprints and design strategy sessions in collaboration with product teams.
• Contribute to the enhancement of Delta's omnichannel digital design system.
• Maintain consistency with brand guidelines across all digital assets.
• Help grow the enterprise design function, contributing to the development of playbooks and best practices. 
• Collaborate with product teams, fellow designers and user researchers to develop intuitive interfaces.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

• Minimum 8 years of digital design experience.
• A robust portfolio showcasing your understanding of design principles.
• Proficiency in design systems, Adobe Creative Suite, Figma, and prototyping tools.
• Familiarity with user research and testing methodologies.
• Strong foundation in interaction design, visual design, and design optimization.
• Basic knowledge of front-end technologies and frameworks. 
• Expertise in responsive and mobile-first design principles.
• Expertise in Agile methods and Design Thinking. 
• Effective communication skills.
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.

• Degree in design, human-computer interaction, or related field.
• Knowledge of digital accessibility design and human-centered design methods.
• Previous experience in retail design, customer and/or employee touchpoints.