Lead Engineer - HCL America Inc.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. ( )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place.

We are looking for a highly talented and self- motivated Lead Engineer to join us on our journey in advancing the technological world through innovation and creativity.

Job Title: Lead Engineer

Job ID:2507462

Position Type: Full-time

Location: Austin, TX

Key Responsibilities:

• Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.
• Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
• Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java
• Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.
• Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
• Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.
• Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].
• Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
• Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
• Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.
• Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.

Required Skills and Qualifications:

• Proficiency in scripting languages (e.g., JavaScript, Java, Python).
• Excellent communication and leadership skills. MANDATORY REQUIREMENT
• Understanding of IVR design principles and best practices.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.

Nice to Have Skills and Qualifications:

Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).

Experience with contact center technologies and processes.

Certifications in Google Cloud Platform or related technologies.

Key details:

Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.

Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.

Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.

Pay Range in Austin, TX

Base Salary: $113000 - $135000

In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.