Lead Field Services Technician - W2 Contractor - Resource Management Office

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Role Type: W2 Contractor

Status: U.S. Citizen, Green Card Holder

Note: We are unable to partner on a corp-to-corp (C2C) basis

Term: 6 months, possible extension

Start Date: 2-week notice

Availability: Flexible working hours, including nights and weekends

Travel requirements: 95-100% (U.S. based)

What You'll Do

As a non-exempt/hourly employee at Burwood, the Lead Field Services Technician is a mid-level position in technology implementation and is part of our Professional Services Enterprise Networking team. This role provides an opportunity for learning and development of technical and consultative skills while working alongside our Consultants and Burwood project team members. Individuals will be expected to develop a broad base of knowledge and become well-rounded in several technologies.

In this role, the Lead Field Services Technician has the following responsibilities:

• Provide technical support on various client projects
• Follow direction and guidance from team leaders and mentors
• Work cohesively with other Burwood Group project team members and co-workers
• Provide guidance to other Field Services Technicians and lead by example with project ownership
• Demonstrate a propensity to synthesize complex problems and provide solutions
• Complete client site assessment surveys accurately and comprehensively
• Document and inventory all on-site technology to prep for network/server stack cutovers and possible low voltage/high voltage upgrades
• Conduct LiDAR and Ekahau assessments for client sites to provide wireless heatmapping proposals
• Facilitate the installation and configuration of new network equipment racks, workstation deployments, and other technology infrastructure upgrades
• Act as the on-site liaison for remote engineers, clearly communicating any issues or required adjustments for facilitating site cutovers
• Perform basic troubleshooting for common issues such as label printing problems, VLAN identification, and misc. hardware/software troubleshooting
• Review site instructions before arrival and ensure all tools and equipment are prepared and functional
• Collect and document detailed notes and photographs of completed work
• Provide comprehensive reports to the project manager and relevant stakeholders
• Maintain the highest level of professionalism and decorum in all client interactions
• Follow all site-specific protocols and safety guidelines

Who You Are

• You have practical experience working in IT, professional services, or customer support organizations
• You have an education and/or background in Telecom, network/systems administration, or a related field; ideal candidates will be technical and energetic with an interest in business
• You have a strong interest in developing technical and consulting skills
• You are comfortable interacting and presenting in front of customers
• You are comfortable with being a lead resource and mentor for colleagues
• You are able to build strong relationships
• You have excellent communication skills and can present in front of small to medium groups
• You are detail-oriented and do not leave anything to chance
• You are a self-starter with the ability to prioritize time and commitments
• You like to work in a project-based team environment
• You are willing to frequently travel to customer sites
• You are able to manage your travel plans independently (hotel, airfare, rental car, etc.)
• You are willing to frequently work nights and weekends to facilitate site cutovers
• You are flexible to support short notice schedule changes and scheduling complexities

The Tech Stuff

• Familiarity with network equipment (routers, switches, access points) and basic network configuration
• Proficient in using diagnostic tools such as console cables, cable toners, punch-down tools, and multimeters
• Ability to rack and stack network equipment, workstations, and related hardware
• Comfortable with troubleshooting common IT issues and providing clear communication to remote engineers

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture.  Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Savings Plan

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.