Lead Field Technician - sweetgreen

Sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.

Here at sweetgreen's Automation Team we're working to integrate our meal assembly automation - the Infinite Kitchen - into new and existing restaurants. Our goals are to improve the daily routines for our restaurant staff, optimize their workflows, and enable an outstanding customer experience.

As sweetgreen expands its footprint of automated kitchens, we are looking for a Field Technician II to install and maintain our automation equipment across the country.

This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team, and a great opportunity for those who are eager to explore the country beyond the greater Boston area. Ready to join us?

This is a full time hourly role, with an up to 75% travel time expectancy and frequent overtime. Travel expenses and travel time are fully compensated. Great benefits including health insurance (with dental and vision), mileage reimbursement, 401k plan, and free meals!

Hourly Rate: $28-33

Expected Salary, including frequent overtime: $80k-100k

What you will do:

• Lead small teams of technicians as we deploy our automation equipment, the Infinite Kitchen in new and existing sweetgreen restaurants across the US.
• Learn every step of installing an Infinite Kitchen in a restaurant
• Coach technicians, training them to become future deployment leaders
• Delegate tasks, and perform many tasks yourself
• Maintain deployment timelines, managing through construction hurdles
• Ensure safe working environments
• Service & maintain our Infinite Kitchens in the field, train other technicians as you do so
• Take ultimate problem solving ownership in the field, while reaching out to relevant team members for more information or support as needed
• Help build and sustain workflows and systems to support the team as it grows, such as maintaining inventory systems, setting up workstations in the lab, creating and updating documentation for deployments, ect.
• Perform other SG automation technician tasks when not traveling. This may include but not limited to:
• Receiving and organizing parts as they are purchased by engineering or returned from the worksite
• Helping keep inventory of spare and production parts
• Assembly of prototypes or restaurant automation modules
• Lab and office housekeeping

Who you are:

• 2 or more years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, ect.
• Experience with leadership, ideally with leading a small team
• Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. Available to be on-call during some holidays & weekends.
• Flexible to work overtime during travel weeks
• Proficient in trouble shooting complex systems (mechanical, pneumatic, plumbing, electrical, etc)
• Able to precisely follow layout mechanical and electrical drawings and construction blueprints used in the installation of equipment.
• Proficient in digital tools such as google docs and sheets, able to learn new software tools quickly such as Service Channel for work orders or inventory
• Neat and organized, and great attention to documentation
• Excited about being part of a new and fast growing industry.
• Available to regularly travel in all 50 states (up to 75% of the time), by use of plane and train
• Capable of managing equipment installation entailing use of hand tools, power tools, Volt/Ohm Meter, climbing, bending, and stooping.
• Ability to lift up to 50 lbs.
• Capable of communicating clearly in English.

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.