Lead Health Information Management (HIM) Technician (Santa Rosa) - Northern California Behavioral Health System

POSITION TITLE: Lead Health Information Management (HIM) Technician

REPORTS TO (TITLE): Director of Health Information Management
Pay: $27.50-$31.50/hour

DESCRIPTION OF POSITION:

The Health Information Lead is responsible for organizing and coordinating day-to-day operations of all Health Information (HIM), including staffing and work assignments of health information staff. Updates processes, procedures, and protocols to streamline workflow(s), improve efficiency, and strengthen quality assurance. Ensures compliance with organizational, and departmental policies and protocols, and ensures efficient operation of the department. May serve as the subject matter expert for all HIM operations and administrative functions. Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations.

KEY RESPONSIBILITIES:

• Organizes and coordinates day-to-day operations of all Health Information Management (HIM), including staffing and work assignments of HIM technicians and HIM coder(s).
• Updates protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
• Ensures compliance with organizational, departmental policies and protocols, organizes and coordinates the efficient operation of the department.
• Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with frequent interruptions.
• Identify, evaluate, and resolve complex issues that may arise with little or no precedent while maintaining a calm composure.
• Comfortable with creating training tools and competencies.
• Seasoned with training staff and peers.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build, strengthen and grow collaborative relationships with peers, healthcare providers and community stakeholders to achieve departmental, system, and corporate objectives.
• Able and comfortable to do rounding in patient care areas.
• Other duties as assigned.

Requirements

Knowledge and Experience:

• HS Diploma or equivalent education/experience.

• 5 years of experience working with medical records is preferred.

• Coursework specific to regulations pertaining to the proper administration of medical records is preferred.

• Demonstrated knowledge of patient privacy and security, HIPAA, CMIA, and LPS relative to maintaining behavioral health records required.

• Knowledge of medical terminology is preferred.

• Skills and Abilities:

• Effective communicator and collaborator

• Possess outstanding written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including nonmedical individuals.

• High tolerance for ambiguity, proactive nature, and bias toward action

• Extremely organized and detail-oriented

• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.

• Knowledge of the Joint Commission (TJC) standards, California Medical Information Act (CMIA), Lanterman-Petris-Short Act (LPS), Centers for Medicare and Medicaid Conditions of Participation (COP), Title 22, and other state and federal laws as appropriate.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Keen problem-solving ability, comfortable performing in unforeseen scenarios and quickly changing from one task to another.

• General knowledge of computer applications, such as Microsoft Office Suite (Word, PowerPoint Excel, and Outlook) and Electronic Health Records (EHR).

• Prioritizes and delegates assignments and works within standardized policies and procedures to achieve department objectives and meet deadlines.

Physical Requirements:

• While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.

• Communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population.

• Frequent bending, squatting, kneeling, climbing with the use of a step stool, and twisting. Lift and carry up to 20 pounds.

• Sit or stand for minimum periods of one hour at a time. Come and go from the work area repeatedly throughout the day.

• Give and follow verbal and written instructions with attention to detail and accuracy.

• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

• Vision: see details of objects at close range.

• Coordinate multiple tasks simultaneously.

Benefits

• Medical
• Vision
• Dental
• 401(k)
• 3.5 Weeks Paid Time Off
• $25,000 Life insurance policy is provided at no charge to the employee