Lead Host/Hostess - The Post Oak Hotel

The Post Oak Hotel is seeking a Lead Host/Hostess to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Lead Host/Hostess will be responsible for greeting and welcoming guests according to Forbes' standards for hotel dinning and reservations, providing exemplary introduction to the Bloom & Bee restaurant as well as leading the team of hostess in their role duties.

• Be knowledgeable in all aspects of Bloom & Bee operation including private dining room, patio and, full restaurant buyout set up and capabilities as well as all Post Oak Hotel services
• Ensure all new hostess are properly trained in all restaurant standards, phone etiquette, booking reservations properly, and overall hostess role duities.
• Responsible for updating new menus and promotional menus
• Manage Open Table reservation system and maximize seating potential at all times as well as audit website for correct promotions and holiday verbiage.
• Assist restaurant events coordinator with inquiries and follow up emails inclusive of sending out informational emails for potential clients. 
• Move and arrange tables, chairs, settings and organize seating for groups with special needs. 
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Be familiar with all standards of performance excellence, particularly relating to Forbes Five-Star service standards, and adhere to these standards throughout our guests’ experience
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 1-3 years of restaurant or hotel experience preferred
• High School diploma or equivalent and/or experience in a hotel or a related field
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
  • Stand, sit, or walk for an extended period of time or for an entire work shift

What we offer you:
 

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.