Lead Housekeeping Attendant - The Well Flatiron
New York, NY
About the Job
Our Story
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best. We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.
THE WELL New York
Adjacent to Union Square Park and just steps away from Fifth Avenue, THE WELL New York is an integrated wellness center in the heart of New York City. The 13,000-square-foot space brings together modern medicine and ancient healing practices that focus on whole-person health. The brand’s flagship location includes a full-service spa (featuring a steam room, dry and infrared saunas, as well as treatment rooms for bodywork and skin care), a functional medicine practice and health coaching, Chinese medicine and acupuncture, an organic wellness café, yoga and meditation studios, a foot rub and IV therapy lounge and an innovative posture lab. Every detail of THE WELL — thoughtful design, abundant amenities, expert-vetted products, well-sourced ingredients and more — is meant to help you make wellness part of your every day.
Location 2 East 15th Street, New York, NY 10003
The Role
THE WELL is seeking a Lead Wellness Attendant. If you have a drive for success, a passion for wellness, a strong desire to work in a growing startup and are looking for a new and exciting career opportunity in janitorial services & guest relations, we want to hear from you.
Lead Responsibilities
- Lead, coach and model best practices for the Attendant team.
- Lead new hire trainings.
- Assist with finding coverage for departmental call outs and weekly schedule adjustments.
- Assist with assigning Team Member zones, based on business needs.
- Assist with departmental weekly supply orders.
- Assist with shadowing for potential Wellness Attendant candidates.
- Support and escalate guest complaints promptly and effectively to Manager on Duty.
- Conduct detailed walk-through of space and report missing, damaged or sub-standard fixtures and equipment, escalate to Manager on Duty.
- Assist with events preparation and team coordination to ensure we are set up for success.
- Assist in OSHA checklist and audit.
- Lead team meetings, when necessary.
- Attend operations meetings, as necessary.
- Responsible for inventory counts.
Janitorial Services
- Ensure all areas of the club are clean and organized at all times.
- Responsible for the maintenance of the locker area. Ensures lockers are prepared for member services and that amenities are refilled throughout the day.
- Follows a detailed morning and evening check-list to prepare the club for opening and closing.
- Ensures all linen is ready for members and treatments.
- Take inventory of all guests supplies on a weekly basis and report to the Manager on Duty.
- Prepares guest service areas for use including but not limited to the cold plunge, infrared, gym and movement studio.
- Day to day responsibility for reporting any equipment malfunctions, or areas of the club that require immediate attention or maintenance.
- Other duties as assigned by management.
Guest Relations
- Maintain the highest standard of guest service by following THE WELL SOPs and displaying genuine care and attention to detail.
- Act as an Ambassador for THE WELL at all times.
- Ensure guest confidentiality at all times including data protection and any information provided in confidence by the client.
- Report any guest complaints to the Manager on Duty so that they can be handled promptly and effectively.
General
- Follow THE WELL personal hygiene and uniform SOPs.
- Always be punctual and prepared in advance of treatments & events.
- Must adhere to all SOPs and attend all training courses as deemed necessary.
Benefits | Perks
- Eligible Full-Time Team Members offered a comprehensive benefits package including Medical, Dental, Vision & Supplemental Voluntary Insurance Plans
- Full Time & Part Time Paid Time Off
- 401K
- Commuter Benefits
- Paid Maternity & Paternity Leave
- Perks, Gym & Multiple Service & Retail Discounts
- Support Circles, Professional Development Workshops, & Employee Assistance Program
Source : The Well Flatiron
