Lead IT Analyst - Data Center and Cloud - NiSource
Merrillville, IN 46410
About the Job
Description
Lead IT Analyst - Data Center and Cloud
Salary: $107,000 - $160,500, plus annual bonus
Way of Work: Hybrid
Relocation Assistance Provided
The Lead IT Analyst helps manage the provision of outsourced server and cloud operations and Infrastructure services including hardware and software asset management services for all NiSource business units. This role collaborates closely with the Director of IT Operations and IT Operations Managers to ensure that Infrastructure Services for Data Center operations are provided within the scope of the Service contract as reflected by service levels, the statement of work and pertinent schedules/exhibits. This role will specifically drive the Data Center operations in conjunction with the Service Providers. This individual will work closely with their Service Provider Delivery Managers to track and monitor the overall progress of IT Operations processes.
Your responsibilities may include, but are not limited to:
Facilitate cross-functional governance to ensure all aspects of the IT Data Center & Cloud portfolio are included in long term planning and prioritization.
Provide the organization with visibility into the long-term roadmap for functional and technical changes to the portfolio.
Ensure all Business Analysts are aligned on expectations for the quality and thoroughness of deliverables; review the work of less experienced Business Analysts and ensure consistency across the portfolio
Work closely with IT Infrastructure Architects, IT Application, IT Office of the CIO, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services
Help drive resolution of operational and service-based issues in the Data Center, reviewing, analyzing, and reporting on Service Provider operations, as directed by the Director of IT Operations reporting related to Service Provider performance
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skill
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
Bachelor’s Degree or equivalent work experience
5+ years of experience in Data Center operations
4+ years of experience working with external cloud, such as Azure or AWS (certifications preferred)
4+ years of experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
5+ years of solid skills with enterprise-class servers, operating systems and productivity software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly
Preferred Qualifications
Knowledge of IT infrastructure components, trends, and best practices
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
This role does not qualify for sponsorship
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$107,000.00 - $160,500.00Posting Start Date:
2024-08-05Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.
Summary
The Lead IT Analyst helps manage the provision of outsourced server and cloud operations and Infrastructure services including hardware and software asset management services for all NiSource business units.