Lead Medical Receptionist - Sound Pain Alliance

Job Title: Lead Medical Receptionist

Location: Puget Sound Pain Clinic Puyallup, Bonney Lake and Lakewood Washington

Job Type: Full-Time Monday through Thursday 7:00am - 6:00pm

Puget Sound Pain Clinic is a leading healthcare provider dedicated to offering exceptional patient care. We are seeking a highly organized and experienced Lead Medical Receptionist to join our team and ensure the smooth operation of our front desk.

Job Summary: The Lead Medical Receptionist will oversee the daily operations of the reception area, manage a team of receptionists, and ensure that all patients receive a warm and professional welcome. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Supervise and train front desk staff to ensure high-quality patient service.
• Manage appointment scheduling, patient check-ins, and check-outs.
• Handle patient inquiries and resolve any issues or complaints.
• Maintain accurate patient records and ensure confidentiality.
• Coordinate with medical staff to optimize patient flow and office efficiency.
• Monitor and order office supplies as needed.
• Ensure compliance with healthcare regulations and office policies.
• Cover the front desk in the event of callouts and vacations.

Qualifications:

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Minimum of 3 years of experience as a medical receptionist or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in medical office software and electronic health records (EHR) systems.
  • eClinicalworks experience is a plus.
• Ability to handle sensitive information with discretion.
• Strong organizational skills and attention to detail.
• Reliable transportation with ability to travel between clinics.

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays

Compensation:

$23.00 to $25.00 an hour depending on experience.