Lead Network Systems Administrator and Helpdesk Technician - On Site - Quaker Houghton

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Job Summary:

The Lead Network Systems Administrator and Helpdesk Technician is responsible for providing reliable regional IT Support within the North America organization, ensuring that service levels for performance, availability and support are achieved through the internal global/regional IT infrastructure team and/or external service providers. The incumbent will need to develop a full understanding of the IT support requirements of the regional organization and implement solutions that meet IT service and strategic objectives. They will also be responsible for managing security and patch levels in relation to regional IT infrastructure, including the documentation, communication and implementation of related policies and procedures.

The position holder acts as the business partner or lead for IT related projects and regional IT solutions.

What will you do

• Take the lead in delivering essential 1st line support for incident tickets and problems, with a special emphasis on Networking Maintenance and Server Upgrades.
• Managing Microsoft and CISCO networked environments
• Engage in hands-on maintenance and servicing of local networks, communication lines, PCs, laptops, VoIP phones, conferencing, and other critical IT equipment at the site level.
• Configure and install new images on laptops and desktops.
• Close out local helpdesk tickets promptly.
• Install and maintain computer and telecommunication hardware and software in regional locations.
• Support the regional IT infrastructure, covering physical and remote access, file servers, data backups, and secure equipment disposal.
• Monitor and optimize the performance of the Regional IT infrastructure, undertaking future capacity planning.
• Collaborate with other departments and external suppliers for Regional IT infrastructure services.
• Maintain comprehensive records and documentation for the configuration of the Regional IT infrastructure, updating the hardware database.
• Provide Basic Project management input and analysis for all IT projects.
• Ability to travel to other North America/Canada sites.

What do we look for

• HS diploma or GED required, bachelors degree in Computer Science, Information Systems, or related is preferred.
• Previous experience in maintaining and servicing local networks and performing server upgrades
• 7+ years of related helpdesk experience required; equivalent combination of education and experience will be considered.
• Experience with Microsoft and CISCO networked environments.
• Experience in managing LAN, WAN, Wireless, and PBX/VOIP technologies.
• Experience in managing processes and influencing effectively.
• Knowledge of Software, including Office 365, Microsoft Teams, Remote Support (Teamviewer), Cherwell Management system, and Active Directory, among other software packages.
• Understanding and appreciation of current, new, and emerging technologies.

Key Experiences Desired:

• Ability to introduce technology changes effectively
• Analytical and Problem Solver - Identifies problems and uses available resources to identify a solution
• Acts with Integrity - Can be counted on to follow through with commitments
• Results Driven - Overcomes obstacles and finds resources to get things done
• Structured - Structured way of working and have strong written and verbal communication skills
• Experience with establishing, monitoring and ensuring adherence to policies and procedures
• Experience liaising with external suppliers or subject matter experts
• Experience managing processes and influencing effectively
• Experience managing multiple projects

What's in it for you

• Competitive pay programs with excellent career growth trajectory
• Opportunities to see your efforts contribute toward the success of the business
• Solving problems and creating value are part of our DNA
• Work for a global leader in the industrial process fluids industry

EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.