Lead Network Technology Support - AT & T

Job Description:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Fiber, Core, Mobility, and Domestic Edge infrastructure. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments.  Must understand the End- to-End service to support underlying technologies (Mobility, VOIP, Fiber, Ethernet, VPN, E911 etc.).

Key Roles and Responsibilities:

• Fault Management:

  • Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)

  • Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis

  • Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments

  • Implement restoration of service

  • May involve the implementation of vendor/IT fixes or design changes.

• Life Cycle Management Infrastructure:

  • Works closely with planning and engineering teams to create process documentation, methods, procedures, and guidelines for current plan of record, all while scheduling and executing infrastructure changes.

• Reviews and interprets technical documentation and vendor/labs specs for MOP/SMOP creation, scheduling and execution.

• Collaborate with upstream and downstream partners (hardware or software vendors, engineering, product development, provisioning, etc.) to plan, schedule and implement infrastructure new build, growth, enhancement and decommission efforts.

• Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights.

• Automation:

  • Perl scripting, API development and SQL DB skills are a plus.

  • Perform data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools.

Required Experience:

• 3-5 years’ infrastructure experience. Technical Career Pathway (TCP) role.

• Juniper MX960, Cisco ASR9k and Spine Leaf Architecture.

Desired Education:

• Bachelor’s degree in Math, Science, Engineering, Computer Sciences, or MIS preferred.

Environmental Requirements:

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Network Technology Support earns between $106,100 - $159,100 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage.

• 401(k) plan

• Tuition reimbursement program.

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave.

• Paid Caregiver Leave.

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement.

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance.

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs.

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.