Lead Patient Coordinator - Pro Sport

PRO SPORT, a premier sports medicine practice renowned in Gig Harbor and Silverdale, Washington, invites dedicated and dynamic applicants to enhance our team. Specializing in cutting-edge sports medicine including leading surgical techniques, regenerative medicine, comprehensive sports rehabilitation, and advanced manual therapy techniques like ART, Graston, and sports massage. At PRO SPORT, you"ll integrate into a collaborative environment with PTs, orthopedic surgeons, ATCs, PA"s, massage therapist, and chiropractors, all working in a state-of-the-art facility. We emphasize exceptional patient care, dedicating time for comprehensive, one-on-one appointments to develop personalized treatment plans. Our practice is an ideal platform for those eager to evolve beyond traditional healthcare roles.. Join us in our mission to set new standards in sports medicine and redefine what quality healthcare is today.

The lead Patient Coordinator at our sports medicine clinic will oversee a team of 8-10 front desk patient coordinators. This role is pivotal in ensuring exceptional patient service and efficient front office operations. The lead Patient Coordinator will act as the primary point of contract for both patients and staff, ensuring smooth day-today activities and fostering a patient-centered environment.

Oversee daily operations of the front desk team with an eye of professionalism and efficiency.

Provide guidance, support, and training to patient coordinators including onboarding

Conduct regular performance evaluations and provide supportive constructive feed back

Learn, implement, and train latest patient management technologies

Develop and implement training programs for new and existing staff

Ensure all patients receive the highest level of patient care

Address and resolve patient concerns or complaints promptly and satisfactorily

Implement and monitor procedures to enhance patient satisfaction

Oversee the scheduling of patient appointments to optimize clinic workflow.

Ensure proper coordination between patients and healthcare providers

Manage and troubleshoot scheduling conflicts of issues

Maintain and optimize patient coordinator coverages

Serve as the primary liaison between front desk team and clinic management

Facilitate effective communication within the team and with other departments.

Ensure that all team members are informed of updates and changes in policies or procedures

Proactively address operational issues and implement effective solutions

Handle escalated patient issues and complex cases with professionalism

Work collaboratively with management to resolve any systemic issues.

Previous experience in a supervisory role in a healthcare setting strongly encouraged

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Proficient in medical scheduling and billing software

Ability to quickly learn new software

Ability to multitask and manage time effectively

High level of empathy, patience, and dedication to patient care.

Contagious positive mindset