Lead Patient Service Representative - TidalHealth

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Lead Patient Service Representative Position Summary

The Lead Patient Service Representative position is responsible for assisting with on-the-job training of new staff, and serves as the first-line resource in regard to front of office procedures, issues, and Epic. The job duties include patient information verification, scheduling, check in and check out and any other job duties as needed. The Lead PSR, under direction of the Practice Manager or Supervisor, will assist in the development and implementation of objectives, policies, and procedures for the operational aspects of the practice.

Lead Patient Service Representative Position Requirements

• High School Diploma or equivalent required.
• One to three years of previous experience in a healthcare environment required.
• Previous training/teaching/mentoring or supervisor/lead experience preferred.
• Electronic health record experience required--preferably EPIC.
• Strong typing skills and customer service skills required.

Lead Patient Service Representative Schedule

• Day shift, Monday through Friday.

Lead Patient Service Representative Benefits

• At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.

• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

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