Lead Product Manager at H&R Block
Atlanta, GA
About the Job
Job Description:
H&R Block Financial Products team works on building and improving a range of financial products designed to meet our customers’ diverse financial health needs. These products include:
Spruce: A mobile banking application
Emerald Card: A pre-paid card
Emerald Advance A seasonal loan product
Refund Advance: A free tax advance
Refund Transfer: A pay-by-refund option for tax preparation fees
We’re seeking a driven, action-oriented self-starter to join our team as a Lead Product Manager to help us drive efficiencies in operations and let us serve our financial products customers better as we modernize our internal facing operational and support tools.
You will be responsible for developing, planning, and managing the implementation of system improvements, features, and internal client experiences. Leading a collaborative squad of engineering, operations, and product colleagues, you will manage the full life cycle from ideation, research, and business case to launch and ongoing maintenance. Working with stakeholders, partners, and clients to craft a product that accomplishes goals within timeframes and funding allocated, you will be the engine behind the product. This role will report to the Director, GTM, Engagement and Data and provide exposure to a range of business and functional leaders.
Day to day, you'll...
Build rapport, confidence and trust between operational leaders, product managers, and internal customers with the end goal of completing development work that drives operational efficiencies and serves our customers better.
As part of a multi-disciplinary software team, function as the product manager responsible for our internal operational systems and tools
Develop feature lists, user stories, and roadmaps for building and maintaining systems, which includes developing technical diagrams, data flow diagrams, and deep technical understanding of existing processes.
Maintain and prioritize the squad backlog and coordinate with other stakeholders as progress is made and deliverable dates are updated.
Develop improvement options including goals, time frames, and funding limitations and to model operational efficiencies in various forms (such as time saved, errors reduced, losses avoided, etc) as we evaluate competing priorities.
Gather new business ideas from internal sources, external reference companies and listening to customer feedback, including being able to surface business issues.
- Manage other product managers and reporting analysts that support data and operational improvement.
- Support the development of associates along with modeling true product leadership to the broader product and operations team.
Work on multiple projects at once, sometimes as an individual contributor and sometimes leading cross-functional teams.
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
It would be even better if you also had...- An MBA or other advanced degree (preferred) or equivalent practical experience
Relevant Bachelor’s degree
7+ years’ experience as a product owner, as a Product Manager, Program Manager or related field, launching digital products
Strong creative problem-solving skills
Ability to navigate ambiguity to provide solutions
Strong understanding of mobile and web technologies and financial services industries
Experience building operational tools for financial institutions
A diligent attention to detail and strong technical intuition
Experience with engagement technical solutions
Strong analytical skills and experience with tools for doing data analysis
Working knowledge of agile development methodologies
Superior communication skills, with an ability to cater written and verbal communications to varied audiences, including executives
High level of organization, integrity, and great follow-through on tasks with high autonomy of delivery
Self-starter with a demonstrated passion for creatively solving problems for customers
