Lead Restoration Technician - The Contractor Consultants

Lead the Charge in Restoration: Join ServiceMaster by Complete as Head Restoration Technician!

Job Title: Head Restoration Technician

Company Name: ServiceMaster by Complete

Salary: $50,000 - $65,000 per year, based on experience

Full Job Description

ServiceMaster by Complete is seeking a motivated and experienced Head Restoration Technician to lead a team in delivering world-class restoration services. As the Head Restoration Technician, you will be responsible for overseeing projects involving property restoration from fire, water, and smoke damage, as well as providing non-disaster-related specialty cleaning services. This role requires strong leadership, attention to detail, and a commitment to delivering high-quality work in a variety of environments.

Who we are: 

ServiceMaster by Complete is a trusted provider of water damage restoration, fire and smoke damage restoration, mold remediation, and various disaster restoration and cleaning services. Serving Staten Island, Brooklyn, Manhattan, and numerous counties in New Jersey, we are dedicated to helping home and business owners recover from catastrophic damage. Whether it's broken pipes, flooding, mold issues, or fire damage, our certified professionals are available 24/7 to assess, restore, and bring your property back to pre-loss condition. We pride ourselves on quick response times, state-of-the-art equipment, and constant communication with both property owners and insurance companies. ServiceMaster by Complete is the "Best call to make in the worst situation."

• Lead and manage a team of technicians providing restoration and cleaning services to residential, commercial, and institutional clients.
• Coordinate daily tasks and projects, beginning at the corporate office in Staten Island, NY, and traveling to various job sites.
• Perform a variety of physical tasks, including wall washing, floor cleaning, kitchen and bathroom cleaning, and specialty sanitizing and deodorizing services.
• Utilize personal protective equipment (PPE) and professional equipment to ensure safety and quality of work.
• Communicate effectively with customers, team members, and management, ensuring clarity and understanding of tasks.
• Participate in a rotating on-call schedule to respond to emergency restoration services after hours.
• Train and mentor team members, providing guidance on best practices and work processes.
• Ensure projects are completed on time, within scope, and in compliance with safety and quality standards.
• Use company-supplied vehicles to travel to job sites, following safety and operational protocols.

• Must pass a drug screen and criminal background check.
• Valid and insurable New York driver's license.
• Minimum of 2 years of experience leading and supervising teams in cleaning or restoration services.
• Experience in fire or water damage restoration preferred.
• Ability to work independently and hold team members accountable for their work.
• Physically capable of standing, walking, stooping, bending, and carrying up to 50 lbs.
• Willingness to participate in an on-call program, providing emergency services as needed.
• Ability to follow detailed work processes with strong attention to detail.
• Good communication skills and ability to navigate basic smartphone apps.
• Must demonstrate excellent attendance and a strong work ethic.

• Current IICRC certifications (Required).
• Strong desire for career growth and learning within the restoration industry.

• This role requires constant physical activity, including moving, lifting, and carrying heavy loads.
• Work conditions may vary depending on the job, with potential exposure to temperature fluctuations, odors, and varying levels of cleanliness.
• Ability to use ladders, step stools, and other equipment as needed, working at heights of up to 12 feet.
• Ability to work indoors primarily, but outdoor tasks may be required occasionally.
• Must be able to use and wear company-provided PPE, including gloves, goggles, and respirators.

• Paid Time Off
• Travel Opportunities
• Performance or Annual Bonuses
• Continued Training and Certifications
  • Industry and professional training opportunities
• Company Vehicle Mileage Reimbursement
• Monthly performance-based incentives.
• Short and  long-term disability coverage
• Family like work atmosphere

• Full time
• Monday to Friday

• Staten Island, NY and surrounding areas