Lead Retail Personal Service Provider (PSP) - Natures Medicines - Globe Street

We believe in building a diverse team and strive to make our company a welcoming space where everyone can impact Nature's Medicines success. We encourage talented people from all backgrounds to join us.

What You'll Do!

As a Lead Patient Service Provider, you will operate with direct supervision from the Patient Service Provider management team. You will showcase your excellent communication skills by liaising with all levels of the organization as well as ensuring total customer satisfaction with all patients. You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity and accuracy in the dispensary.

Along with the leadership qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable. The Lead PSP will be responsible for overseeing daily operations, guiding PSPs, assisting with inventory levels, and upholding compliance with state regulations. Lead PSPs will be the "Person in Charge" (PIC) for opening and closing procedures.

Job Responsibilities:

• Greet all customers in a warm, sincere, and helpful manner.
• Makes recommendations to management team on ways to improve efficiency.  
• Ensure the operations of the dispensary run in a smooth and professional fashion. 
• Responsible for opening and closing of the dispensary (Key Holder). 
• Willingness to take on additional duties as needed and do so with a positive attitude. 
• Processing transactions and becoming a subject matter expert on all functions of the PSP role.
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints. 
• Assist patients with choosing the right products according to their ailments. 
• Verify patient's allotment and ensure they are eligible to make purchases using the state system.
• Manages inbound phone inquiries and routes calls accordingly. 
• Contributes to team effort by accomplishing related results as needed. 
• Participates in ongoing education and professional development as needed. 
• Adheres to all Medical Cannabis laws. 
• Maintain a positive attitude that promotes teamwork.
• Participate in ongoing education and professional development opportunities. 
• Work collectively and respectfully with other team members. 
• Additional duties as assigned by management. 

Education & Qualifications:

• High school diploma or equivalent.
• Associate or bachelor's degree is desirable.
• Experience working in a dispensary required. 
• Experience in leading a team desirable  
• Can-do attitude is a must 
• Superior customer service skills and phone etiquette. 
• Must be able to manage multiple projects, set priorities, and meet deadlines 
• Cash register experience with speed and accuracy. 
• Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions. 
• Ability to handle a busy atmosphere. 
• Strong organizational skills. 
• Ability to manage multiple projects, set priorities and meet deadlines. 
• Knowledge of office management systems and procedures. 
• Proficiency in using MS Office applications.
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization. 
• Detail oriented with an eye on process optimization. 
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
• Excellent communication skills and leadership both verbally and through written media.
• Must be able to handle constructive criticism and guidance and offer the same to others in the department.
• Ability to articulate job goals in a manner that they're completed effectively the first time.
• At least 21 years of age and authorized to work in the US.
• Proper employment documentation; reliable transportation and valid driver's license.
• If necessary, ability to work 7 days per week and to be flexible with schedule.
• Must maintain active Dispensary Agent Registry Identification Cards

Physical Requirements:

• Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above. 
• Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.

We are committed to providing a safe and inclusive work environment and welcome applicants from all backgrounds to apply. If you have a passion for the cannabis industry and a strong work ethic, we encourage you to submit your application.