Lead Sales Administrator - Luxfer MEL Technologies
Flemington, NJ 08822
About the Job
Luxfer MEL Technologies is a global leader in the development, manufacturing and supply of Magnesium and Zirconium based products and services to technology industries worldwide. We provide innovative products and solutions to global customers in a broad range of markets including Aerospace, Automotive, Oil & Gas, Ceramics and healthcare. We have a wide range of products including hazardous, non-hazardous and export shipments. We are passionate about achieving high standards. At Luxfer, Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork are our core values.
Summary:
Reporting to the Head of Customer Services, you will be an effective Sales Administrator providing efficient leadership to the Customer Service Team. Primary responsibilities will include: First point of contact for inquiries, Quotation processing, order processing, dispatch coordination, and Quality compliance. As the Lead Customer Service Representative, you will also be responsible for ensuring the smooth running of the Service team, and that regular activities and objectives are actioned and completed on time.
Benefits:
Other Responsibilities:
Required Skills/Abilities:
This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. To conform to U.S. Government export regulations, applicant must be a i) a U.S. citizen or national, ii) U.S. lawful permanent resident (aka green card holder), iii) refugee under 8 U.S.C. §1157, or iv) asylee under 8 U.S.C. § 1158, or be a properly licensed foreign person. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce Bureau of Industry and Security (BIS) or U.S. Department of State Directorate of Defense Trade Controls (DDTC). Candidates must be authorized to work in the US.
We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.
Summary:
Reporting to the Head of Customer Services, you will be an effective Sales Administrator providing efficient leadership to the Customer Service Team. Primary responsibilities will include: First point of contact for inquiries, Quotation processing, order processing, dispatch coordination, and Quality compliance. As the Lead Customer Service Representative, you will also be responsible for ensuring the smooth running of the Service team, and that regular activities and objectives are actioned and completed on time.
Benefits:
- Medical, Dental and Vision coverage, eligible 1st of the month following hire
- Vacation, sick and personal time off
- 401k Plan with generous company match
- Disability and Life insurance
- Tuition Reimbursement
- Career advancement opportunities
- Disability and Life Insurance
- Customer Charter Adherence: Ensure Team behaviors and activities support Customer Charter delivery
- Attendance: Monitoring , authorization and recording of absences within agreed criteria.
- Customer First Initiatives: Manage bespoke Customer Service initiatives to ensure on time completion.
- SAP Activities: Ensure adherence and completion of agreed SAP daily / weekly activities.
- Auditing: Primary contact for Internal & External auditors ensuring that the department is always in a state of audit readiness.
- Manage Team’s KPI performance.
- Perform Annual and Mid-Year reviews of the Customer Service Team
- Input and process sales orders promptly to ensure timely and accurate delivery performance to customers.
- Review of sales orders to ensure full quality and financial compliance.
- Collaborate with other departments to ensure on time deliveries.
- Provide timely communications with customers to provide availability, shipping, and order status.
- Ensure completion of weekly and daily order management activities within the Customer service role.
- Coordinate and process quotations to ensure timely inquiry response.
- Enter and maintain customer master data records.
- Complete and maintain records in line with audit and quality requirements.
- Develop and maintain all Customer Service quality procedures in accordance with various Quality Standards.
Other Responsibilities:
- Teamwork: Contribute to the on-time delivery of Customer Service initiatives to drive best practices within the Customer Service Team.
- Customer First: Ensure behaviors and activities support Customer Charter delivery.
- Accountability: Coordinate with the sales team to support ongoing customer development, growth activities, and forecasting.
- Innovation: Support development of business processes to drive best practices within the Customer Service Team.
- Personal Development: Engage with personal growth and development initiatives to support team development.
- Integrity: Analyze, write and interpret general business correspondence, sales and purchase orders ensuring confidentiality where required.
Required Skills/Abilities:
- Excellent interpersonal skills in a team environment
- Ability to multi-task
- Working knowledge of SAP or similar ERP system is desired
- Experience with Salesforce or similar CRM system is desired
- Self-motivated individual with ability to use own initiative, prioritize tasks and work well under pressure.
- High level of attention to detail and accuracy
- Professional approach to work and when dealing with internal and external customers.
- Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
- Must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, in a fast paced, pressurized and challenging environment.
- Is committed to Customer First, Integrity, Accountability, Innovation, Personal Development, Teamwork; the Company’s core values.
Education and Experience:
- Associates Degree in Business or relevant subject and/or proven experience in a similar role is required.
- Experience working in a customer facing Sales Administration department
- Experience using computer software such as MS Office; Word, Excel, Outlook and PowerPoint
- Experience in the metals and manufacturing industries would be an advantage.
- Export/Import experience would be advantageous.
This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. To conform to U.S. Government export regulations, applicant must be a i) a U.S. citizen or national, ii) U.S. lawful permanent resident (aka green card holder), iii) refugee under 8 U.S.C. §1157, or iv) asylee under 8 U.S.C. § 1158, or be a properly licensed foreign person. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce Bureau of Industry and Security (BIS) or U.S. Department of State Directorate of Defense Trade Controls (DDTC). Candidates must be authorized to work in the US.
We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.
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Source : Luxfer MEL Technologies