Lead Security Officer - Pueblo City-County Library District

Pueblo City-County Library District is hiring a full-time, 40 hours per week, Lead Security Officer for our Library District locations! The Lead Security Officer helps fulfill Pueblo City-County Library District’s (PCCLD) mission by maintaining a welcoming environment while ensuring public safety and enforcing library policies, procedures and Code of Conduct. This position provides information and directions to library patrons while patrolling and surveying library property and making courier deliveries between libraries.

The Lead Security Officer (LSO) works under the general supervision of the Manager of Security Services and may receive daily direction from the Manager of the job site. The LSO works as a member of the security team to support adherence to security protocols and supports library staff in performing their jobs. The LSO plays a crucial role in fostering relationships with community partners and law enforcement, ensuring that security operations align with broader safety goals.

The LSO must maintain confidential information and serve as a role model for appropriate conduct in the library.

This position is frequently in direct contact with the diverse public, requiring diplomacy and skill in building rapport with others regardless of age, ethnic background, religion, sexual orientation, socioeconomic status, mental or physical ability level, or beliefs.

PRIMARY DUTIES AND RESPONSIBILITIES

• Schedules Event Support staff members for event coverage. Ensures staffing levels meet event requirements.

• Facilitates library reinstatement meetings for individuals previously suspended to assess readiness for reentry and adherence to library district rules of conduct.

• Provides incident report quality control by monitoring and reviewing incident reports. May coach security officers and library staff on proper incident report documentation.

• Enters suspension details into the database and maintains accurate records.

• Tracks suspension durations and monitors compliance with reinstatement criteria.

• Keeps separate log tracking drug-related use and suspensions for reporting purposes.

• Leads the training of new security hires.

• May lead safety and security training for all library district personnel.

• Builds relationships with community partners through outreach activities. This could include regular community meetings relative to safety and security, participation in community safety events such as Safety Jams and Safety Nights.

• Provides excellent customer service, creates a courteous and welcoming atmosphere for library customers and staff.

• Is anchored at the Rawlings library, but will patrol all library facilities and property to identify safety and security concerns. May be stationed at various library branches as needed.

• Explains library policies to patrons, uses de-escalation techniques to address issues and resolve conflicts.

• Responds to and investigates disturbances on Library property; escorts unruly or disruptive persons from the premises; reports suspects involved with criminal activity to the appropriate law enforcement agency.

• Understands emergency protocols and quickly responds to emergencies in accordance with the Emergency Action Plan. If needed, acts as liaison between the Library and local fire departments and law enforcement agencies.

• Maintains records and reports relating to safety and/or insurance issues; maintains customer and staff confidentiality within local, state and federal requirements.

• Secures library at opening and closing; performs periodic checks of facility and grounds; monitors alarm systems and responds to alarm activation (possibly after hours); performs on-call duties as required.

• Participates in regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD.

• Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. Stays current on all library services, programs and events throughout the district. Regularly accesses electronic time keeping, payroll and personnel employee access systems.

OTHER DUTIES AND RESPONSIBILITIES

• Participates in special projects as assigned

• May serve on library committees.

• Performs other job related duties as assigned.

QUALIFICATIONS

Education and Experience

• Requires a high school diploma or GED and four (4) years of experience working directly with the public in a security officer, law enforcement, corrections or military capacity.

• An Associate's or Bachelor’s degree in Criminal Justice Enforcement is preferred.

• Proficient in working with software, security cameras, and/or manual security systems.

• Must possess demonstrated computer skills including working with databases.

• Community engagement experience is a plus, particularly experience partnering with law enforcement and other community organizations.

• Must have a valid Colorado driver’s license.

• Bilingual English/Spanish skills are a plus.

Skills and Abilities:

• Must have the ability to incorporate a thorough knowledge of the PCCLD’s policies and procedures, especially those pertaining to emergencies and enforcement of rules and regulations (including the Library Rules of Conduct), and ability to follow them.

• Must have excellent interpersonal communication skills including customer service skills, conflict resolution, de-escalation techniques and verbal judo.

• Mentorship and/or leading or coaching skills are important to this position.

• Background in delivering training is a plus.

• Ability to act as an ambassador of PCCLD by promoting its mission and vision to the public.

• Demonstrated successful problem-solving and decision-making skills.

• Ability to exhibit leadership, sound judgment and professional demeanor in all situations, with ability to think, make decisions and act appropriately under pressure.

• Demonstrated success in writing comprehensive, succinct incident reports and suspension notices and letters that are legally defensible.

• Must have the ability to adjust communication and connect with diverse populations including people of all ages, race, backgrounds and ability levels.

• Ability to effectively use security applications software, including Microsoft Word, Excel, and Google based applications such as Gmail, Calendars and Docs.

Other Requirements:

• Must possess a valid Colorado Driver’s License and driver’s insurance. Must maintain a clean driving record.

• Must have the ability to stand and/or walk for multiple hours. Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.

• Job frequently involves dealing with belligerent or aggressive behavior requiring the ability to manage emotions and maintain composure in stressful situations.

• Applicants must pass a criminal background investigation.

Wage: $21.00 per hour.

Benefits: PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer paid life insurance, and 401(k) and PERA retirement plans. The library district provides paid leave in the form of 11 paid holidays, vacation, sick, and personal paid time off. Some positions may qualify for the Public Service Loan Forgiveness Program.

Position Closing Date: This position closes on 11/08/2024.

As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.