Lead Security Officer/Supervisor - Stratton Amenities

Stratton Amenities is seeking a dynamic and experienced Lead Security Officer to oversee and lead a team of security officers at a luxury apartment building in Dallas, TX. The Lead Security Officer will be responsible for ensuring the safety and security of the property, residents, and staff while maintaining a high level of service and professionalism.

Key Responsibilities:

1. Leadership and Supervision:
   • Lead and supervise a team of security officers, providing guidance, coaching, and support.
   • Conduct regular performance evaluations for security team members.
   • Ensure the team adheres to company policies and procedures.
   • Maintain a positive and collaborative work environment among security staff.
2. Training and Development:
   • Train and onboard new security team members.
   • Provide ongoing training and resources to help the team succeed.
   • Foster a culture of continuous improvement and professional growth within the team.
3. Emergency Response:
   • Be available for emergency calls and respond promptly to security incidents after hours.
   • Coordinate and oversee emergency response protocols and procedures.
4. Scheduling and Coverage:
   • Manage overnight scheduling to ensure 24/7 coverage.
   • Find suitable coverage in case of employee call-offs or unexpected absences.
5. Complaint Resolution:
   • Investigate and respond to employee, resident, and client complaints in a timely and effective manner.
   • Escalate matters as necessary to ensure satisfactory resolutions.
6. Performance Monitoring:
   • Monitor and analyze service levels and security trends to identify areas of improvement.
   • Implement corrective actions and enhancements to maintain a high level of service quality.
7. Policy Implementation:
   • Communicate and facilitate the effective implementation of security policies and procedures.
   • Ensure that security team members are well-informed and compliant with all protocols.

Qualifications:

• Minimum of 2 years of experience as a Security Supervisor or Lead.
• Minimum of 5 years of experience as a Level 2 Security Officer.
• High school diploma required; some college education preferred.
• At least 2 years of leadership-level experience in security.
• Must be willing and able to work overnight shifts, weekends, and holidays.
• Strong leadership and coaching skills with a strong work ethic.

Skills Required:

• Proficiency in computer skills, including Microsoft Office.
• Effective oral and written communication skills.
• Active listening skills to understand and address team and client needs.
• Ability to assess and evaluate situations effectively.
• Strong attention to detail and ability to identify critical issues quickly and accurately.

If you are a motivated and experienced security professional looking to take the next step in your career and lead a dedicated team in a luxury apartment setting, we encourage you to apply. Join us at Stratton Amenities and make a difference in ensuring the safety and security of our community.