Lead Server - Rivertown Ridge

Job Title: Lead Server

Company: Rivertown Ridge

About Rivertown Ridge: Rivertown Ridge is a premier independent living/assisted living/memory care community committed to providing exceptional senior living experiences. Our community emphasizes a holistic approach to well-being, combining luxurious amenities, compassionate care, and a vibrant social atmosphere to enhance the lives of our residents.

Position Overview: We are seeking an energetic and customer-focused individual to join our dining services team as a Lead Server. The Lead Server will play a crucial role in delivering a superior dining experience to residents, ensuring a positive and enjoyable atmosphere during meal times.

Key Responsibilities:

1. Service Excellence:

• Provide outstanding customer service to residents and guests during meal times.
• Lead by example in delivering a high level of professionalism, friendliness, and attentiveness.

1. Team Coordination:

• Lead and supervise duties to the serving staff to ensure efficient and smooth dining service.
• Assist in training new servers and provide ongoing support to enhance team performance.

1. Communication:

• Communicate effectively with kitchen staff, dining management, and fellow servers to ensure seamless service.
• Relay resident feedback and preferences to the kitchen and management teams.

1. Resident Engagement:

• Build positive relationships with residents, getting to know their preferences and dietary needs.
• Anticipate and fulfill residents' needs to enhance their dining experience.

1. Dining Operations:

• Maintain cleanliness and organization in the bistro area, including tables, chairs, and serving stations.
• Collaborate with kitchen staff to ensure the availability of menu items and manage inventory.
• Have working knowledge of Full count and the ability to take orders.

1. Quality Assurance:

• Ensure that all meals are presented and served according to established standards.
• Monitor cleanliness and organization of dining areas to maintain a welcoming atmosphere.

1. Training and Development:

• Stay updated on menu items, special dietary requirements, and any changes in service procedures.
• Participate in ongoing training to enhance service skills and knowledge.

1. All other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a server or hospitality role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Benefits:

• Competitive hourly wage
• Employee meal discounts
• Professional development opportunities
• Positive and collaborative work environment

Rivertown Ridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.