Lead Shelter Monitor - DSP - Dolores Street Community Services

Job Announcement

Lead Shelter Monitor

Position: Lead Shelter Monitor

Program: Dolores Street Shelter Program

Reports to: Program Manager

Compensation: $25 per hour. Full-Time Equivalent, commensurate with experience. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

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About the Organization:

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Program and Position Summary:

The Dolores Shelter Program consists of 4 small emergency shelters, some of which serve homeless men and a recently opened fourth serving the LGBTQ community. The shelter program also includes a kitchen and delivery system that provides food to all the shelters and a local Mission Action supportive housing program. The Lead Shelter Monitor provides a full range of direct services to clients. Under the supervision of the Sr. Program Manager, the Lead Shelter Monitor manages the operation of the adult shelter. This position provides direct supervision to Program staff overseeing activities in the shelter ensuring the safety of residents and staff.

Key Responsibilities:

• Ensures the safety and security of shelter sites and respond to emergency situations, as needed
• Trains, supervises, and evaluates full- and part-time shelter monitors
• Helps coordinate, plan, and facilitate staff training and meetings
• Consistently enforces all shelter policies for staff and program participants
• Make regular reports to management using daily logs, forms, e-mail, and phone calls
• Reports issues requiring repairs and maintenance to the Facilities Manager
• Provides after-hour on-call support as needed for urgent shelter matters; cover shifts in emergency situations, as needed
• Completes other pertinent administrative tasks in a timely manner
• Facilitates daily check-in and check-out of guests from the shelter
• Mediates and de-escalates conflicts
• Assist Program Manager with program planning, implementation, and evaluation, as needed
• Remains awake and alert during assigned shifts, and ensures that other night staff are also doing so

Other Organizational Duties:

• Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Commit yourself to treating each community member with respect and dignity.
• Perform other duties as assigned.

Qualifications:

• Strong commitment to serving low-income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
• Commitment to social justice issues, and familiarity with Mission Action's mission and organizational work
• At least 2 years of experience providing services to homeless or extremely low-income adults and/or families, the LGBTQ community, day laborers and/or immigrants
• At least 2 years of experience training and supervising staff required; program oversight/ management experience strongly preferred
• Bilingual fluency in spoken English and Spanish preferred, and the ability to write fluently in at least English, required
• Excellent time management skills and the ability to multitask and prioritize work required
• Strong attention to detail and problem-solving skills
• Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces
• Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus

Knowledge, Skills, and Abilities:

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.

• Bilingual in spoken and written Spanish, highly desired

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.