Lead Site Assistant - ARCHES Sheltering – Woodburn - Mid-Willamette Valley Community Action Agency

The ARCHES Project is searching for a Lead Site Assistant to join their team! The Lead Site Assistant will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed. In addition, The Site Assistant III will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise strong decision-making skills while providing leadership when urgent matters arise while management is not available or on site.

There are multiple vacancies for this position. This position requires the availability to work days, nights, weekends and/or holidays as needed.

Candidates must submit application by 11/18/2024 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required of this position.

EDUCATION and/or EXPERIENCE

• High School diploma or General Education Degree (GED) plus 2 years of experience in customer service, social services, or other client-facing role, and at least 6 months of experience in a leadership role.

• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver Qualification Status required for this position. Valid driver's license, satisfactory drive record for previous three years and insured vehicle available for use on the job.

• Candidate must pass pre-employment and random drug/alcohol screens.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Food Handler's Card, or ability to obtain within 60 days of hire.

• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective shift.

• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.

• Facilitates communication and collaboration between Site Assistants and volunteers.

• Focuses team toward primary program goals and exemplifies the positive culture.

• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regulates emotions during interactions with escalated clients and staff.

• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.

• This position requires the ability to move between areas of the building, speaking, hearing and visual abilities.

• Multiple shifts may require variable work schedules between day, evening and night which requires the ability to adjust to various work schedules and/or rotational work.

• Requires the physical ability to be driver qualified to transport supplies and clients as needed.

• Work time will encompass periods of sitting, standing, walking, and a variety of office work that requires ability to read, write, and type, and occasionally lifting 20 and sometimes 50 lbs.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Indoor work environment with frequent interruptions and demands.

• Variable and flexible work hours, including weekends.

• Occasional exposure to biohazards requiring use of Personal Protective Equipment (PPE) such as gloves, masks, eye protection, protective clothing and shoes or boots.

• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.