Lead Slot Technician - Omaha - $26/hr - WarHorse Casino

Lead Slot Technician

$26/hour

SUMMARY DESCRIPTION:

The Lead Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC. 
• Work with team on projects and provide updates.  
• Responsible for daily operations tasks and a shift summary.  
• Provides customer service and assists guests with property and game information. 
• Responds to guest concerns in a considerate, professional, and positive manner.  Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution. 
• Maintains technical standards and procedures to ensure effective ongoing maintenance of slot machines and ETG’s. 
• Provide support on ATM’s, Promotional Kiosks, Card Printing Kiosks, Sports betting Kiosks and Table Games electronic equipment. 
• Maintains equipment to approved standards and schedules and strives for 100% game uptime. 
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. 
• Inspects all new machines and conversions kits prior to installation onto the gaming floor. 
• Performs slot machine/bank moves, installation, and reconfigurations on the gaming floor. 
• Ensures smooth and efficient operations by collaborating with the Slot Operations department and management regarding all aspects of the technical operations. 
• Reports all relevant information to management as required. 
• Troubleshoots and repairs all electronic gaming equipment to the component level. 
• Effectively communicates all operational and technical breakdowns and provide solutions to team members. 
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies. 
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.   
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience. 
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards. 
• Attends all required training meetings. 
• Assists in the training of new employees as directed. 
• Adhere to the company guidelines and regulations for Underage, Compulsive and Problem Gambling.  
• Must be flexible in scheduling based 24/7 business needs. 
• Performs other tasks as assigned. 

JOB SPECIFICATIONS:

• Must be 19 years of age or older. 
• High School diploma or GED required or relevant experience. 
• Two (2) years of experience as a Slot Technician, related field or electronics degree or certification. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Prior training in a technical field is strongly preferred.   
• Slot machine player tracking system installation and theory.  
• Proficient with Microsoft Office Suite or related software. 
• Prior experience using Smart Phones and/or Tablet applications strongly preferred. 

BENEFITS

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

CORE COMPETENCIES:

• Guest Focus 
• Communication Proficiency 
• Teamwork Orientation 
• Collaboration Skills 
• Flexibility 
• Problem Solving 
• Ethical Conduct 
• Decision Making 
• Stress Management/Composure

TRAVEL REQUIREMENTS:

Travel is primarily local, although some out-of-area and overnight travel may be expected

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

3 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:

2 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 75+ lbs.

2 Physical strength to manage routine office materials and tools

2 Dexterity of hands and fingers

2 Dexterity of feet

2 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

COMMUNICATION:

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

1 Non-verbal communication

SENSORY ABILITIES:

3 Ability to see

3 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

0 Ability to taste

1 Sense of touch