Lead Specialist - YLBHW Clinic - Texas Tech University

Major/Essential Functions

• Greets all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
• Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
• Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Coordinates referral appointments from other clinics, agencies, and private physicians.
• Processes patient no-show forms.
• Maintains knowledge of all visit types, therapist names and scheduling guidelines in order to schedule appropriately.
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
• Proactively assists other staff and providers as needed.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Experience with Electronic Health Records (EHR) systems: Familiarity with various patient management platforms, i.e., Epic, Cerner, or Medisoft.
• Proficiency in virtual meeting tools: Expertise in platforms such as Zoom, Microsoft Teams, and Google Meet for scheduling and managing meetings.
• Experience in healthcare administration: Knowledge of workflows in clinics or healthcare settings.

Campus

HSC - Lubbock

Department

Clin Counseling and Mental Hlth Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Office and Admn Wkrs All Other

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school plus six years experience in related field.  Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.