Lead Surgical Scheduling Coord - Brown University Health

Summary:

The Lead Surgical Scheduling Coordinator reports to the Practice Manager and performs a variety of surgical scheduling and administrative duties with multiple surgical centers medical admissions and pre-admission testing (PAT) for their assigned physician or team. In addition the Lead Surgical Scheduling Coordinator is responsible for Supervising and covering all Surgical Coordinators of the GI division and oversee all surgery related department initiatives. 

Responsibilities:

Responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.

Demonstrates competency individually and as part of the team in performing surgical coordinating and administrative duties. Demonstrates discretion when interacting with patients.

Coordinates and schedules endoscopic procedures for the physician practice according to guidelines established by the hospital(s) & Surgical centers.

Coordinates questions regarding the physician�s procedure schedule (internal/external); communicates hospital policies and procedures to physician and practice personnel. Communicates any schedule changes with the RIH & Brown Medicine Endo unit PAT and Physicians.

Uses designated computer software and forms to schedule all surgical cases to be performed.

Obtains medical clearance from the appropriate specialty physician when instructed by physicians or licensed practitioners and oversees the process for all department procedures.

Oversees to ensure that all procedures were verified by insurance collaborates with hospital services and hospital financial counselors etc. Provides demographics and insurance information for all cases/admissions to hospital financial counselors to perform pre-admission approval. Utilizes internet and fax to obtain authorizations for procedures in office procedures and referrals for office visits as required.

Schedules and oversees all appointments and testing within established guidelines including pre-admission testing pre- and post-operative appointments in the practice booked at the time procedure is scheduled and anesthesia consults when applicable. Responsive to patient and provider requests and needs.

Improves and coordinates all meetings and contact with patients by providing procedures confirmation phones calls according to the CARE principles of Brown University Health.

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Acts as liaison for all patient�s needs in person and via telephone.

Maintains and coordinates all office calendars clinical and procedure schedules daily to identify possible issues either in scheduling authorization or clearance that need to be addressed.

Oversees and performs prior authorizations for all procedure and any specialty referrals such as radiology or other testing.

Monitors incoming referrals for urgent/emergent issues that need to be addressed outside of the normal referral process.

Coordinates supervises and trains all surgical coordinators. Adjusts EPIC schedule for time off and alert Practice Manager of patients that need rescheduling.

Assists in all office functions if necessary including front office and if certified as a medical assistant any MA duties when and if needed

Participates in the interview process of surgical coordinator candidates. Organizes and completes training of incoming surgical coordinators within the practice. Provides input for quarterly performance evaluations of all surgical coordinators.

Organizes coverage for surgical coordinator absences both short terms i.e. call outs and long term i.e. leave of absence / ADA

Establishes baseline competencies and standard operating procedures for surgical coordinators including but not limited to surgical pre-authorization calendar maintenance reimbursement process and provider credentialing.

Manages the surgical block time of the department. Assigned blocks not being utilized by other providers will be compiled and distributed to the other providers and coordinators in the department on a weekly basis. Communicates any change in Provider to the relevant surgical booking office. Releases unused blocks to the relevant surgical booking office one week prior to date.

Leads monthly surgical coordinator meetings & as needed. Participate in department leadership meeting.

Attends and participates in staff meetings.

Performs other related duties as assigned.

Other information:

BASIC KNOWLEDGE:

Associate degree required. Bachelor�s degree preferred in Health Care Administration or related field. Proficient computer skills.

Must demonstrate excellent prioritization organizational written and oral communication skills.

Knowledge of medical terminology.

Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes human development stages and sensitivity to cultural diversity in each step of the care process.

EXPERIENCE:

Minimum of 3 years experience as a surgical scheduler in a physician�s office. Familiarity with medical office procedures terminology and surgical scheduling preferred. Experience should demonstrate effective organizational leadership communications skills and willingness to function as resource to the practice staff.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Healthcare environment such as acute care hospitals physician offices and ancillary healthcare enterprises. Works with medical equipment and has direct patient contact. Any potential hazards are minimized by adherence to established safety procedures and precautions including the use of safety equipment and protective clothing.

SUPERVISORY RESPONSIBILITY:

None.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location: Brown Health Medical Group USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

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