Lead Tech BA (AI Admin & Governance) - Apex Systems
Charlotte, NC 28202
About the Job
Job#: 2051056
Job Description:
ServiceNow Business Analyst - GenAI
Focus: Governance & Processes
Large Banking Client
Duration: 12+ months
Location: Charlotte, Dallas (Plano), Des Moines, Minneapolis, Chandler, New Jersey (Woodbridge), New York (NY)
Hybrid: - 3 days onsite, 2 Remote
Must Haves:
- 5+ years experience with the ServiceNow platform
- 3+ years experience working on an Agile Delivery Team
- 3+ years experience in an Agile Delivery Tool like JIRA, Rally, VersionOne, or ServiceNow Agile tools (preferably JIRA & Confluence)
Nice to Haves:
- Certified System Admin (CSA) preferred but not required
- Now Assist or Virtual Agent experience preferred but not required
Job Description:
- Quantify value metrics for Gen AI use cases and develop process for tracking
- Operationalize Governance processes for ServiceNow AI
- Create action plans and stories to address friction in governance processes and implement continuous improvement as needed
- Monitor and correlate impact on OKRs from Features
- Have an understanding of ServiceNow administration and being able to operationalize any governance processes for ServiceNow AI
- Looking at metrics and OKR’s of the value the team is seeing from leveraging Gen AI and how can they can track this kind of stuff.
- ServiceNow experience but this person will be more process and governance oriented
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
