Lead Technician - Netsync Network Solutions

Detailed Description

This designated role is responsible for leading the team on the ground from a technicality perspective. This candidate will be leading the efforts for the team on how things should be installed, what expectations need to be met, and to manage consistency across the deployment. They will act as the engineer's right-hand and be the go-to for troubleshooting/basic configuration. This individual will ultimately be responsible for project documentation (pre/post), quality control of assets being installed, and coordinate the efforts on the ground. 

Roles and Responsibilities

• Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Senior Lead Consultants and Managerial staff
• Be a team leader, working alongside a Network Services Supervisor, implementing simple to complex network solutions for enterprise sized clients
• Disseminate information to your team (pre/post deployment) in a timely and efficient manner
• Create internal and client facing status updates, issue logs, action items, notes, and documentation in a timely and effective manner
• Coordinate technician responsibilities in for each deployment based on necessity
• Staging of primary and secondary networking equipment during deployments
• Be effective at internal and external issue resolution (i.e.: injury reporting, employee conflict resolution, disciplinary actions, etc.)
• Demonstrate continued growth and independence
• Create and implement migration strategies, implementation plans, risk mitigation plans, test plans, and pre/post deployment method of procedures for your team to increase efficiency and reduce risk
• Support network standards, processes and security at client sites
• Verification of technician installation standards and meeting of client requirements for installed devices
• Maintain a professional demeanor when dealing with clients, work jointly through consultants and managerial staff or directly with the client
• Assist with providing an effective implementation of all client hardware/software while working in conjunction with Senior or Junior Consultants
• Verification and compliance with scope of work; work with engineering prior to/during/after installation to troubleshoot any issues with installed or existing devices under requirements of SOW
• Participate in project meetings and design discussions
• Post deployment validation photos of newly installed and/or replaced equipment and legacy devices
• Maintain and update project documentation for various clients
• Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to Senior Field Services Lead, PMO, and Senior Lead Consultants based on actual field experience
• Participate in the delivery of projects on time and within budget

Additional Duties

• Strong knowledge of Cisco products
• Ability to lead teams
• Ability to delegate tasks and responsibilities among team members
• Strong soft skills
• Business writing skills to be used when creating internal/external documentation and updates
• Ability to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessary
• Aptitude for creative solution design (demonstrate creativity in solving client problems)
• Strong ability to accommodate different personality types
• Strong ability to make consistent good decisions based on the situation
• Solid project management and time management skills; ability to execute subtasks in the project
• Organized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasks
• Ability to act as a coach and mentor others
• Client-service oriented
• Ability to travel up to 50%

Skills and Experience

• Mid-level knowledge of core technology services, ability to design solutions and create configurations
• Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements
• Strong knowledge of Data Center technologies as it relates to network infrastructure
• Strong knowledge of network protocols and network design theory
• Be able to successfully build predictive models and implement that in the field

Minimum Qualifications/Technical and Educational Requirements

• 0-3 years hands-on, technology related experience or equivalent education
•  Proven work experience dealing with client accounts, hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model.