Lead Teller - Sutton Bank

Summary:

This position is responsible for the operations oversight of their assigned branch. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures. Implements directives from Operations Manager and Head Teller. Ensures staff follow established protocol to maintain accuracy and integrity of the system. Exercises sound judgment to approve over-rides and transactions that are beyond the authorization of other teller staff. Assists with the training of all new Tellers. Answers questions and responds to elevated customer issues. Assists the Head Teller in the administration of new policy and procedures. Ensures the teller line is operational at all times from a scheduling perspective.

Qualifications:

Education: High school diploma or general education (GED). One year of education and/or training beyond high school, preferred. Or equivalent combination of education and experience.

Licenses/Certifications: None.

Experience: Two years of related banking experience and/or training; or equivalent combination of education and experience. General PC knowledge. Prior cash handling experience. Thorough knowledge of deposit-related regulations. Previous supervisory experience. Previous sales experience preferred.

Essential Functions:

A: Job Specific:

• Work closely with the Head Teller to ensure the teller line is appropriately staffed at all times.
• Monitor Branch to ensure security measures are being adequately implemented. Maintain "Red Security Folders". Assist Head Teller in proper training of branch staff in robbery protocol. Perform security system testing as mandated by the Security Officer. Maintain proper documentation of all testing. Assist Head Teller in determining placement of cameras to ensure adequate coverage. Responsible for notify Head Teller and management of any security issues.
• Oversee the operations of the branch. Responsible for assigning essential functions of the branch to staff, to include ATM, Vault, night deposits, logs, etc. Perform internal audits in the branch to identify breaches in security or deviations from procedures. Responsible for preparing the branch to pass internal and external audits.
• Complete and process holds/CTR's as required to meet compliance and Bank mandates.
• Ensure all staff operate within the appropriate cash levels and that all other bank policies are being followed. Review CTR's for accuracy and completeness.
• Provide feedback to the Head Teller on Teller performance as it relates to technical aptitude. Correct errors and provide supplemental training when necessary.
• Assist with the training and orientation of new staff members.
• Provide assistance to Tellers. Answer questions, give approvals, explain procedures and monitor compliance.
• Perform all Teller duties to include processing deposits, withdrawals, payments, redeeming savings bonds, etc. Answer phone calls and process customer requests.
• Understand customer needs by asking probing questions. Research complaints, correct errors and provide follow-up.
• Utilize back office capture to send transactions to corporate. Assist with resolving problems in order to balance the branch.
• Assist with the reconciliation of the ATM, vault, individual drawers and night deposit as needed or when assigned.
• Work with Head Teller to ensure that all safety measures are being followed. Enforce all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for. Perform audits at the request of the Head Teller or Operations Manager.
• Provide feedback to the Head Teller in regards to individual performance, problems and general branch operations. Maintain constant communication with Head Teller and other staff members.
• Perform Head Teller responsibilities in their absence with the exception of employee relation issues. All employee relation issues are to be referred to the Operations Manager and/or HR during the Head Teller's absence.
• Exercise good judgment to protect the interest of the employees, the bank and the customer.
• Responsible for ordering and keeping an adequate inventory of all branch supplies.
• Process mail and file as needed.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.